The following is an important message from Insurity Customer Support.
As of 10:00 PM EST, Insurity Cloud Operations is seeing recovery in email delivery from our systems, including MFA messages, following a widespread issue affecting Microsoft’s Outlook Online email service. We are continuing to monitor the situation and will take further mitigation steps where required.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Posted Jan 22, 2026 - 22:05 EST
Identified
The following is an important message from Insurity Customer Support.
We are aware that some outbound emails from our systems, including multi-factor authentication (MFA) messages, are currently not being delivered due to a widespread issue affecting Microsoft’s Outlook Online email service. Our team is actively monitoring the situation and working closely with Microsoft’s service updates to restore normal email delivery as quickly as possible.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Posted Jan 22, 2026 - 15:57 EST
This incident affected: Insurity Bridge Specialty Suite (Insurity Public Cloud - Canada, Insurity Private Cloud - Canada (Non Production), Insurity Public Cloud - US), Insurity Marine Suite (Insurity Public Cloud - Canada), and Insurity ClaimsXPress (Insurity Public Cloud - US - New, Insurity Public Cloud - US - Old, Insurity Public Cloud - Canada).