All Systems Operational
About This Site
Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.
Insurity Bridge Specialty Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity Public Cloud - US
Operational
Insurity ClaimsXPress
Operational
Insurity Public Cloud - US - New
Operational
Insurity Public Cloud - US - Old
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Decisions Suite
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Public Cloud - US
Operational
Insurity Marine Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Workers’ Comp Suite
?
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Sure Personal Suite
Operational
Insurity Public Cloud - US
Operational
Sure Commercial Suite
Operational
Insurity Public Cloud - US
Operational
Sure MGA / Insurity Pro Suite
Operational
Insurity Public Cloud - US
Operational
Insurity Premium Audit / Sure Loss Control
Operational
Insurity Public Cloud - US
Operational
Insurity Submission Gateway
?
Operational
Insurity Public Cloud - US
Operational
Insurity Billing-as-a-Service
Operational
Insurity Public Cloud - US
Operational
Sure Payments
Operational
Insurity Public Cloud - US
Operational
Insurity Geospatial Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Predictive Analytics
?
Operational
Insurity Public Cloud - US
Operational
Insurity Data Depot
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Insurity Connect
Operational
Insurity Public Cloud - US
Operational
Insurity Business Intelligence
Operational
Insurity Public Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Sure Bureau Rating
Operational
Insurity Public Cloud - US
?
Operational
Insurity AI Assistant
Operational
Insurity Public Cloud - US
?
Operational
Insurity Underwriting Workbench
Operational
Insurity Public Cloud - US
?
Operational
Insurity Support Applications
Operational
PPM
Operational
iCenter
Operational
Insurity Support Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Production Maintenance - Sure Claims/Billing Payments Nov 15, 2025 19:00-22:00 EST
The following is an important message to all Sure Claims Payments Customers.
Please be advised that scheduled maintenance is planned in our Production Environment for the date and time specified below.
During this maintenance period the Sure Claims/Billing Payments platform may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Nov 11, 2025 - 15:18 EST
Please be advised that scheduled maintenance is planned in our Production Environment for the date and time specified below.
During this maintenance period the Sure Claims/Billing Payments platform may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Nov 11, 2025 - 15:18 EST
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US Nov 22, 2025 00:00-06:00 EST
Update -
Please be advised that scheduled maintenance in our Production environment planned for Saturday, November 15, 2025, is being postponed to Saturday, November 22, 2025. We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Nov 14, 2025 - 11:48 EST
Nov 14, 2025 - 11:48 EST
Scheduled -
The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment planned for Saturday, November 15, 2025, is being postponed to Saturday, November 22, 2025. We are sorry for the inconvenience this may cause you and thank you for your cooperation.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Nov 11, 2025 - 15:24 EST
Please be advised that scheduled maintenance in our Production environment planned for Saturday, November 15, 2025, is being postponed to Saturday, November 22, 2025. We are sorry for the inconvenience this may cause you and thank you for your cooperation.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Nov 11, 2025 - 15:24 EST
Update Notice- Insurity Geospatial [SpatialKey] in AWS DR Exercise Notification Nov 22, 2025 08:00-18:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 10:59 EST
Nov 12, 2025 - 10:59 EST
Scheduled -
The following is an important message to AWS hosted Insurity Geospatial SpatialKey Customers from Insurity Customer Support.
Correction to the previous communication sent:
The annual SpatialKey Disaster Recovery exercise is scheduled for Saturday, November 22, 2025, 12:00am ET through 6:00pm ET. However, there will be no impact to production while we are running tests in the secondary region.
Additionally, this exercise is exclusive to SpatialKey—there are no similar tests planned for our MapRisk application at this time.
We apologize for any confusion the initial notice may have caused. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Nov 11, 2025 - 10:48 EST
Correction to the previous communication sent:
The annual SpatialKey Disaster Recovery exercise is scheduled for Saturday, November 22, 2025, 12:00am ET through 6:00pm ET. However, there will be no impact to production while we are running tests in the secondary region.
Additionally, this exercise is exclusive to SpatialKey—there are no similar tests planned for our MapRisk application at this time.
We apologize for any confusion the initial notice may have caused. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Nov 11, 2025 - 10:48 EST
Notice: Insurity Digital Claims Payments 2025 Annual Disaster Recovery Exercise Dec 6, 2025 08:00-18:00 EST
The following is an important message to AWS hosted Insurity Digital Claims Payments Customers from Insurity Customer Support.
We are pleased to announce that the annual Digital Claims Payments Disaster Recovery exercise is planned for Saturday, December 6, 2025 12:00am ET through 6:00pm ET.
During this Disaster Recovery exercise, the Digital Claims Payments application will not be available while we are running tests in the secondary region.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Nov 11, 2025 - 11:02 EST
We are pleased to announce that the annual Digital Claims Payments Disaster Recovery exercise is planned for Saturday, December 6, 2025 12:00am ET through 6:00pm ET.
During this Disaster Recovery exercise, the Digital Claims Payments application will not be available while we are running tests in the secondary region.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Nov 11, 2025 - 11:02 EST
Early Notice- Insurity Business Intelligence [Qlik] in AWS DR Exercise Notification Dec 13, 2025 08:00-18:00 EST
The following is an important message to AWS hosted Insurity Business Intelligence [QLIK] Customers from Insurity Customer Support.
We are pleased to announce that the annual QLIK Disaster Recovery exercise is planned for Saturday, December 13, 2025 8:00am ET through 6:00pm ET.
During this Disaster Recovery exercise, the QLIK application will not be available while we are running tests in the secondary region.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Nov 11, 2025 - 10:44 EST
We are pleased to announce that the annual QLIK Disaster Recovery exercise is planned for Saturday, December 13, 2025 8:00am ET through 6:00pm ET.
During this Disaster Recovery exercise, the QLIK application will not be available while we are running tests in the secondary region.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Nov 11, 2025 - 10:44 EST
Advance Notice- Sure Billing-as-a-Service Disaster Recovery Exercise Notification Dec 13, 2025 08:00-18:00 EST
The following is an important message to Sure Billing-as-a-Service customers from Insurity Customer Support.
The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.
During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.
The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Regards,
Insurity
Posted on Oct 28, 2025 - 14:18 EDT
The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.
During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.
The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Regards,
Insurity
Posted on Oct 28, 2025 - 14:18 EDT
Notification: 2025 Insurity Production Change Freeze / Blackout Period Dec 22, 2025 00:00 - Jan 5, 2026 00:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 30, 2025 - 15:06 EDT
Sep 30, 2025 - 15:06 EDT
Scheduled -
Hello Everyone
As we prepare for the last quarter of 2025, Insurity Cloud Operation Leadership is providing this advance notice of the upcoming Production Change Freeze / Blackout Period at the end of the year. These change freezes are common operating procedure implemented to minimize risk from production changes and or reduced holiday period resource coverage during our clients’ critical year end window.
This year the change freeze period will run from: Monday, December 22, 2025 through Sunday, January 4, 2026
Please use the information below to visualize what is and is not permitted during the freeze window:
Permitted:
Critical or High severity issue mitigation
Site Maintenance/Data Maintenance items that are low impacting changes that have been reviewed by Development & Operations Leads
Not Permitted:
Regular or planned change to production applications or infrastructure (including Scheduled and Non-Scheduled Service Release Deployments)
Please reach out to your Customer Success resource with any questions or concerns.
Thank you,
Cloud Operations
Sep 30, 2025 - 15:03 EDT
As we prepare for the last quarter of 2025, Insurity Cloud Operation Leadership is providing this advance notice of the upcoming Production Change Freeze / Blackout Period at the end of the year. These change freezes are common operating procedure implemented to minimize risk from production changes and or reduced holiday period resource coverage during our clients’ critical year end window.
This year the change freeze period will run from: Monday, December 22, 2025 through Sunday, January 4, 2026
Please use the information below to visualize what is and is not permitted during the freeze window:
Permitted:
Critical or High severity issue mitigation
Site Maintenance/Data Maintenance items that are low impacting changes that have been reviewed by Development & Operations Leads
Not Permitted:
Regular or planned change to production applications or infrastructure (including Scheduled and Non-Scheduled Service Release Deployments)
Please reach out to your Customer Success resource with any questions or concerns.
Thank you,
Cloud Operations
Sep 30, 2025 - 15:03 EDT