All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Workers’ Comp Suite ? Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA / Insurity Pro Suite Operational
Insurity Public Cloud - US Operational
Insurity Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Insurity Submission Gateway ? Operational
Insurity Public Cloud - US Operational
Insurity Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics ? Operational
Insurity Public Cloud - US Operational
Insurity Data Depot ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US ? Operational
Insurity AI Assistant Operational
Insurity Public Cloud - US ? Operational
Insurity Underwriting Workbench Operational
Insurity Public Cloud - US ? Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 22, 2025

No incidents reported today.

Jul 21, 2025
Notification: Bridge Specialty Suite UAT Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 EDT
Scheduled - The following is an important message to all Bridge Specialty Suite Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Implementation, IAT, and UAT Environments is planned.

During this maintenance period the Bridge Specialty Suite Application, Integrations Platform and Cognos Reporting Platform may not be available for all Implementation, IAT, and UAT environments.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 17, 10:23 EDT
Jul 20, 2025

No incidents reported.

Jul 19, 2025
Scheduled Production Maintenance - Sure Claims/Billing Payments
Completed - The scheduled maintenance has been completed.
Jul 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:00 EDT
Scheduled - The following is an important message to all Sure Claims/Billing Payments Customers.



Please be advised that scheduled maintenance is planned in our Production Environment for the date and time specified below.

During this maintenance period the Sure Claims/Billing Payments platform may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 17, 17:37 EDT
Scheduled Production Maintenance: Sure Billing-as-a-Service
Completed - The scheduled maintenance has been completed.
Jul 19, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 EDT
Scheduled - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Jul 17, 14:58 EDT
Scheduled Production Maintenance - Sure Submission Gateway
Completed - The scheduled maintenance has been completed.
Jul 19, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:30 EDT
Scheduled - The following is an important message to all Sure Submission Gateway Customers from Insurity Customer Support.



Please be advised that scheduled maintenance in the Production environment is planned.

During this maintenance period, the Sure Submission Gateway web application may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 17, 17:33 EDT
Jul 18, 2025
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Jul 13, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 11, 12:36 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Private Cloud - US
Completed - The scheduled maintenance has been completed.
Jul 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:01 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Private Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 11, 12:29 EDT
Jul 12, 2025
Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 EDT
Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.


Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 11, 12:11 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:01 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 11, 11:05 EDT
Scheduled Production Maintenance - Sure Submission Gateway
Completed - The scheduled maintenance has been completed.
Jul 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 EDT
Scheduled - The following is an important message to all Sure Submission Gateway Customers from Insurity Customer Support.



Please be advised that scheduled maintenance in the Production environment is planned.

During this maintenance period, the Sure Submission Gateway web application may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jul 11, 11:15 EDT
Jul 11, 2025
Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

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