All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Workers’ Comp Suite ? Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA Suite Operational
Insurity Public Cloud - US Operational
Sure Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Sure Submission Gateway ? Operational
Insurity Public Cloud - US Operational
Sure Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics Operational
Insurity Public Cloud - US Operational
Insurity Data Depot ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US ? Operational
Sure AI Assistant Operational
Insurity Public Cloud - US ? Operational
Sure Underwriting Workbench Operational
Insurity Public Cloud - US ? Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PPM Scheduled Maintenance Notice Oct 25, 2024 12:00 - Oct 28, 2024 00:00 EDT
Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Posted on Oct 07, 2024 - 11:36 EDT
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024
Resolved - This incident has been resolved.
Oct 7, 13:13 EDT
Investigating - Emergency maintenance notice

The following is an important message to all PPM users.

Please be advised that we will be preforming an unplanned maintenance to PPM.

During this maintenance period, the application may not be available.

You will receive another notification when the maintenance is complete.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Oct 7, 12:35 EDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024
Completed - The scheduled maintenance has been completed.
Oct 5, 16:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 13:44 EDT
Scheduled - The following is an important message to AWS hosted Insurity Sure BaaS [BIN] Customers from Insurity Customer Support.

We are pleased to announce that the annual Sure BaaS BIN Disaster Recovery exercise is planned for Saturday, October 05, 2024 12:00am EDT through 8:00pm EDT, Saturday, October 05, 2024.

During this Disaster Recovery exercise, the Sure BaaS BIN application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Sep 20, 15:13 EDT
Completed - The scheduled maintenance has been completed.
Oct 5, 16:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:02 EDT
Scheduled - The following is an important message to AWS hosted Insurity Business Intelligence [QLIK] Customers from Insurity Customer Support.

We are pleased to announce that the annual QLIK Disaster Recovery exercise is planned for Saturday, October 05, 2024 12:00am EDT through 6:00pm EDT, Saturday, October 05, 2024.

During this Disaster Recovery exercise, the QLIK application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Sep 20, 15:08 EDT
Completed - The scheduled maintenance has been completed.
Oct 5, 10:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:35 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that an extended maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Oct 5, 09:34 EDT
Completed - The scheduled maintenance has been completed.
Oct 5, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:00 EDT
Scheduled - The following is an important message to Insurity’s IWCS customers:

As part of Insurity’s migration onto the Cloudflare connectivity cloud, on October 5th, 2024 your Prod URLs will be moving to Cloudflare, and their associated certificates will become Cloudflare managed certificates. We do not anticipate any service disruption as Cloudflare has been deployed in your UAT environment for several months. For additional details on Cloudflare, please see the following link: https://www.cloudflare.com/en-gb/learning/what-is-cloudflare

Along with the security benefits that Cloudflare brings, they also provide universal SSL which allows Cloudflare to fully manage the SSL certificate used by the browser when interacting with Insurity applications.

Please note Cloudflare does not support certificate pinning as they rotate their certificates frequently, on an automatic basis. In the event you are pinning a certificate, please contact your Customer Success Representative or Customer Support. For more details on certificate pinning, please see the following link: https://developers.cloudflare.com/ssl/reference/certificate-pinning/

We appreciate your cooperation during this planned upgrade to further optimize the Insurity cloud and if you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.

Oct 2, 12:28 EDT
Completed - The scheduled maintenance has been completed.
Oct 5, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:01 EDT
Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.


Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Oct 2, 12:11 EDT
Completed - The scheduled maintenance has been completed.
Oct 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Oct 2, 12:10 EDT
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 EDT
Scheduled - The following is an important message to all Bridge Specialty Suite Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Implementation, IAT, and UAT Environments is planned.

During this maintenance period the Bridge Specialty Suite Application, Integrations Platform and Cognos Reporting Platform may not be available for all Implementation, IAT, and UAT environments.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Sep 19, 14:46 EDT