All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Workers’ Comp Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA / Insurity Pro Suite Operational
Insurity Public Cloud - US Operational
Insurity Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Insurity Submission Gateway Operational
Insurity Public Cloud - US Operational
Insurity Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics Operational
Insurity Public Cloud - US Operational
Insurity Data Depot Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US Operational
Insurity AI Assistant Operational
Insurity Public Cloud - US Operational
Insurity Underwriting Workbench Operational
Insurity Public Cloud - US Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notice: Insurity Annual US Public Cloud Disaster Recovery Exercise Feb 15, 2026 08:00-21:00 EST

Notification: Insurity Annual US Public Cloud Disaster Recovery Exercise – Sunday, February 15, 2026

The following is an important message to Insurity Customers from Insurity Customer Support.

Insurity Cloud Operations will be conducting our annual US Public Cloud Disaster Recovery exercise on Sunday, February 15, 2026 from 8:00am-9:00pm ET.

During this exercise, all US Public Cloud production environments will be offline for the following products only: Insurity Decisions Suite, Insurity Workers’ Comp Suite, Insurity ClaimsXPress, Insurity Bridge Specialty and WINS

As part of the disaster recovery exercise, our customers will have the opportunity to participate and conduct independent testing from 12:00pm to 3:00pm ET. If your organization wishes to participate in testing, please click the link below to complete our registration form by 12:00pm ET Friday, February 6, 2026.

Note: The Disaster Recovery Exercise results will be available to all hosted clients, regardless of participation.

Please contact your Customer Success Representative or Customer Support if you have any questions.

Registration Link: https://forms.office.com/r/yG4uiZNrB6

Sincerely,

Insurity Cloud Operations
Posted on Feb 03, 2026 - 12:24 EST

Reminder: Insurity Annual US Public Cloud Disaster Recovery Exercise – Sunday, February 15, 2026 Feb 15, 2026 08:00-21:00 EST

Reminder: Insurity Annual US Public Cloud Disaster Recovery Exercise – Sunday, February 15, 2026

The following is an important message to Insurity Customers from Insurity Cloud Operations.

Insurity Cloud Operations will be conducting our annual US Public Cloud Disaster Recovery exercise on Sunday, February 15, 2026 from 8:00am-9:00pm ET.

During this exercise, all US Public Cloud production and non-production environments will be offline for the following products only: Insurity Decisions Suite, Insurity Workers’ Comp Suite, Insurity ClaimsXPress, Insurity Bridge Specialty and WINS.

Cloud Tools (Download Center, Address Matcher, FIT/FAT, Underwriting Tool) will also be unavailable during the exercise.

Please contact your Customer Success Representative or Customer Support if you have any questions.

Sincerely,

Insurity Cloud Operations
Posted on Feb 10, 2026 - 13:03 EST

PPM Scheduled Maintenance Notice Feb 19, 2026 22:30 - Feb 20, 2026 04:30 EST

Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Feb 05, 2026 - 09:14 EST
Feb 14, 2026
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Feb 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Feb 10, 15:38 EST
Feb 13, 2026
Scheduled Production Maintenance - SSO License Update - Insurity Bridge Specialty
Completed - The scheduled maintenance has been completed.
Feb 13, 23:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 23:30 EST
Scheduled - The following is an important message to all Insurity Bridge Specialty Customers.



Please be advised that Insurity will be performing a PingFederate SSO license update tonight in our Production Environment for the date and time specified. This is an infrastructure-only change and no application downtime is expected.

- Scope: PingFederate SSO platform
- Impact on applications: No direct impact expected to Bridge Specialty
- Availability: SSO and applications are expected to remain available throughout the update

In the unlikely event that any user experiences issues signing in to Bridge Specialty via SSO during or after this update (for example, authentication failures or unexpected login errors), please contact Insurity Customer Support, support@insurity.com, promptly so we can assist you.

Thank you for your understanding and continued partnership.
Feb 13, 12:40 EST
Scheduled Production Maintenance - SSO License Update - Insurity Marine Suite
Completed - The scheduled maintenance has been completed.
Feb 13, 23:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 23:30 EST
Scheduled - The following is an important message to all Insurity Marine Suite Customers.



Please be advised that Insurity will be performing a PingFederate SSO license update tonight in our Production Environment for the date and time specified. This is an infrastructure-only change and no application downtime is expected.

- Scope: PingFederate SSO platform
- Impact on applications: No direct impact expected to IMS
- Availability: SSO and applications are expected to remain available throughout the update

In the unlikely event that any user experiences issues signing in to IMS via SSO during or after this update (for example, authentication failures or unexpected login errors), please contact Insurity Customer Support, support@insurity.com, promptly so we can assist you.

Thank you for your understanding and continued partnership.
Feb 13, 12:37 EST
Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada
Completed - The scheduled maintenance has been completed.
Feb 7, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:01 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Feb 5, 11:50 EST
Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control
Completed - The scheduled maintenance has been completed.
Feb 7, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 00:00 EST
Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.


Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Feb 5, 11:48 EST
Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

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