All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Workers’ Comp Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA / Insurity Pro Suite Operational
Insurity Public Cloud - US Operational
Insurity Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Insurity Submission Gateway Operational
Insurity Public Cloud - US Operational
Insurity Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics Operational
Insurity Public Cloud - US Operational
Insurity Data Depot Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US Operational
Insurity AI Assistant Operational
Insurity Public Cloud - US Operational
Insurity Underwriting Workbench Operational
Insurity Public Cloud - US Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Anywhere 365 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada Mar 7, 2026 00:00-09:00 EST

The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Mar 04, 2026 - 15:02 EST

Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control Mar 7, 2026 00:00-09:00 EST

The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.


Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Mar 04, 2026 - 15:04 EST
Mar 6, 2026

No incidents reported today.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
Issue Identified with Bridge Specialty and Insurity Marine Suite
Resolved - This incident has been resolved.
Feb 24, 14:01 EST
Monitoring - The following is an important message from Insurity Customer Support.

As of 10:20 AM EST, Insurity Cloud Operations has restored access to all Insurity applications and related services.
We are continuing to monitor the situation and will take further action where required.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 10:22 EST
Investigating - The following is an important message from Insurity Customer Support.

An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Bridge Specialty and Insurity Marine Suite products. We are currently investigating the issue and an email will be sent once it has been resolved.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 09:13 EST
Notification: Issue identified with Insurity Decisions Suite
Resolved - This incident has been resolved.
Feb 24, 09:11 EST
Update - The following is an important message from Insurity Customer Support.

As of 9:00 AM EST, Insurity Cloud Operations can confirm that all applications and related functions of our platform are fully operational.

Please note that at this time, there are no further update planned on this incident. We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 09:10 EST
Investigating - The following is an important message from Insurity Customer Support.

An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Decisions Suite platform. We are currently investigating the issue and an email will be sent once it has been resolved.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 08:33 EST
Feb 23, 2026

No incidents reported.

Feb 22, 2026
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Feb 22, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Feb 18, 14:18 EST
Feb 21, 2026
Notification: Scheduled Production Maintenance - FTP upgrade
Completed - The scheduled maintenance has been completed.
Feb 21, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 00:00 EST
Scheduled - We would like to inform you of a planned FTP upgrade activity scheduled for the Production environment as per specified date and time, as part of our ongoing platform maintenance and improvement efforts.


Impact Details
- During the upgrade window, FTP user accounts in the Production environment may be temporarily impacted.
- Any batch jobs or automated processes that rely on these FTP accounts in the Production environment may also be affected during this period.

Post-Upgrade
- Once the upgrade is completed, all FTP services and related batch jobs are expected to function as usual.
- No changes are required from your end unless issues are observed.

Support

If you encounter any issues following the upgrade or have concerns related to your FTP integrations or batch jobs, please reach out to Insurity Customer Support, support@insurity.com, promptly so we can assist you.

We appreciate your cooperation and understanding as we work to enhance system reliability and security.
Feb 19, 16:26 EST

Scheduled Production Maintenance: Sure Billing-as-a-Service
Completed - The scheduled maintenance has been completed.
Feb 21, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 EST
Scheduled - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Feb 18, 14:20 EST
Feb 20, 2026
Notification: Insurity Support Calls - Planned Telephony Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 EST
Scheduled - Dear Customers,

We will be upgrading our Anywhere 365 telephony platform on Friday, February 20, between 6:00 PM and 8:00 PM EST.

During this window, all incoming support calls will be routed to our external call center and then transferred into the Insurity Support Portal as applicable. There is no expected downtime for the Insurity application itself, though you may experience slightly longer response times on phone calls.

Chat, email-based support, and the Support Portal will not be impacted and will operate as normal.

This upgrade moves us to the latest supported Anywhere 365 version, improving stability, security, and routing capabilities so we can continue to enhance overall support performance.
Feb 19, 16:58 EST
PPM Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Feb 20, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:30 EST
Scheduled - Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Feb 5, 09:14 EST
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