All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Workers’ Comp Suite ? Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA Suite Operational
Insurity Public Cloud - US Operational
Sure Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Sure Submission Gateway ? Operational
Insurity Public Cloud - US Operational
Sure Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics ? Operational
Insurity Public Cloud - US Operational
Insurity Data Depot ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US ? Operational
Sure AI Assistant Operational
Insurity Public Cloud - US ? Operational
Sure Underwriting Workbench Operational
Insurity Public Cloud - US ? Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Insurity Public Cloud - US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 23, 2025
Notification: Insurity US Private Cloud 2025 DR Exercise
Completed - The scheduled maintenance has been completed.
Mar 23, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 EDT
Scheduled - The following is an important message to Insurity Customers

Insurity Cloud Operations will be conducting our annual US Private Cloud Disaster Recovery exercise on Sunday, March 23, 2025 from 6:00am-6:00pm EDT.

Insurity Cloud Operations will communicate the detailed plan to your organization the week of March 10, 2025.

The Disaster Recovery Exercise results will be available to all hosted clients, regardless of their participation.

Please contact your Customer Success Representative or Customer Support if you have any questions.
Feb 10, 15:44 EST
Notification: Insurity US Private Cloud 2025 DR Exercise
Completed - The scheduled maintenance has been completed.
Mar 23, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 15:32 EST
Scheduled - The following is an important message to Insurity Customers

Insurity Cloud Operations will be conducting our annual US Private Cloud Disaster Recovery exercise on Sunday, March 23, 2025 from 6:00am-6:00pm EDT.

As part of the disaster recovery exercise, you have the opportunity to test within a testing window from 1:00pm-3:00pm ET on Sunday, March 23, 2025. See link below to register and confirm your participation to test. Please register by 5:00pm ET Friday, March 7, 2025.

Use this link to register to test: https://forms.office.com/r/R9wHmZmfyj

Insurity Cloud Operations will communicate the detailed plan to your organization the week of March 10, 2025.

The Disaster Recovery Exercise results will be available to all hosted clients, regardless of their participation.

Please contact your Customer Success Representative or Customer Support if you have any questions.
Feb 10, 15:43 EST
Mar 22, 2025
Scheduled Production Maintenance: Sure Billing-as-a-Service
Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 EDT
Update - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please know the maintenance for this weekend is for Sure Billing-as-a-Service Customers. During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Mar 20, 11:04 EDT
Scheduled - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Mar 19, 11:33 EDT
Mar 21, 2025
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
PPM Experiencing Decreased Functionality
Resolved - This incident has been resolved.
Mar 17, 14:51 EDT
Investigating - At this time PPM is experiencing decreased functionality. Requests cannot be updated and searches and dashboards are not responding. We are investigating the cause or these problems.
Mar 17, 10:31 EDT
Mar 16, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Private Cloud - US
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Private Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Mar 12, 12:48 EDT
Mar 15, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Mar 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Mar 12, 12:51 EDT
Mar 14, 2025
Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

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