All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Workers’ Comp Suite ? Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA Suite Operational
Insurity Public Cloud - US Operational
Sure Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Sure Submission Gateway ? Operational
Insurity Public Cloud - US Operational
Sure Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics ? Operational
Insurity Public Cloud - US Operational
Insurity Data Depot ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US ? Operational
Sure AI Assistant Operational
Insurity Public Cloud - US ? Operational
Sure Underwriting Workbench Operational
Insurity Public Cloud - US ? Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PPM Scheduled Maintenance Notice Jun 20, 2025 18:00 - Jun 23, 2025 07:00 EDT

Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Jun 10, 2025 - 09:29 EDT

Scheduled Production Maintenance: Sure Billing-as-a-Service Jun 20, 2025 21:00 - Jun 21, 2025 03:00 EDT

The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Posted on Jun 17, 2025 - 14:19 EDT

Insurity Predictive Analytics 2025 Disaster Recovery Exercise Jun 21, 2025 06:00-18:00 EDT

Update - FINAL REMINDER

The following is an important message to Insurity Predictive Analytics customers.

Friendly reminder that the annual Insurity Predictive Analytics Disaster Recovery exercise is planned for Saturday, June 21, 2025 from 8:00am to 6:00pm EDT.

During this Disaster Recovery exercise, Insurity Predictive Analytics will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions
Jun 17, 2025 - 12:30 EDT
Update - The following is an important message to Insurity Predictive Analytics customers.

Friendly reminder that the annual Insurity Predictive Analytics Disaster Recovery exercise is planned for Saturday, June 21, 2025 from 8:00am to 6:00pm EDT.

During this Disaster Recovery exercise, Insurity Predictive Analytics will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact
May 27, 2025 - 10:54 EDT
Scheduled - The following is an important message to Insurity Predictive Analytics customers.

Friendly reminder that the annual Insurity Predictive Analytics Disaster Recovery exercise is planned for Saturday, June 21, 2025 from 8:00am to 6:00pm EDT.

During this Disaster Recovery exercise, Insurity Predictive Analytics will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions
Apr 16, 2025 - 12:54 EDT

Notification: Bridge Specialty Suite UAT Maintenance Jun 23, 2025 00:00-06:00 EDT

The following is an important message to all Bridge Specialty Suite Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Implementation, IAT, and UAT Environments is planned.

During this maintenance period the Bridge Specialty Suite Application, Integrations Platform and Cognos Reporting Platform may not be available for all Implementation, IAT, and UAT environments.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Jun 17, 2025 - 11:46 EDT
Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
EMERGENCY Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada
Completed - The scheduled maintenance has been completed.
Jun 17, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:02 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that EMERGENCY maintenance in our Production environment is planned. This maintenance is to address a zero day vulnerability that is considered an imminent threat and requires immediate patching. For more information, please refer to this update:
CVE-2025-33053 - Security Update Guide - Microsoft Security Response Center

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 15:13 EDT
EMERGENCY Production Maintenance - Insurity Applications on Insurity Private Cloud - US
Completed - The scheduled maintenance has been completed.
Jun 17, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Private Cloud - US from Insurity Customer Support.

Please be advised that EMERGENCY maintenance in our Production environment is planned. This maintenance is to address a zero day vulnerability that is considered an imminent threat and requires immediate patching. For more information, please refer to this update:
CVE-2025-33053 - Security Update Guide - Microsoft Security Response Center

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 15:06 EDT
EMERGENCY Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:02 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that EMERGENCY maintenance in our Production environment is planned. This maintenance is to address a zero day vulnerability that is considered an imminent threat and requires immediate patching. For more information, please refer to this update:
CVE-2025-33053 - Security Update Guide - Microsoft Security Response Center

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 15:10 EDT
EMERGENCY Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:01 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that EMERGENCY maintenance in our Production environment is planned. This maintenance is to address a zero day vulnerability that is considered an imminent threat and requires immediate patching. For more information, please refer to this update:
CVE-2025-33053 - Security Update Guide - Microsoft Security Response Center

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 15:03 EDT
Jun 16, 2025

No incidents reported.

Jun 15, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Private Cloud - US
Completed - The scheduled maintenance has been completed.
Jun 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:01 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Private Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 10, 16:26 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Jun 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 10, 16:23 EDT
Jun 14, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 10, 16:17 EDT
Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada
Completed - The scheduled maintenance has been completed.
Jun 7, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 4, 18:41 EDT
Jun 6, 2025

No incidents reported.

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