Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 2025 - 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
May 17, 2025 00:00-06:00 EDT

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Under Maintenance
Insurity Public Cloud - US - New Under Maintenance
Insurity Public Cloud - US - Old Under Maintenance
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Workers’ Comp Suite ? Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA Suite Operational
Insurity Public Cloud - US Operational
Sure Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Sure Submission Gateway ? Under Maintenance
Insurity Public Cloud - US Under Maintenance
Sure Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics ? Operational
Insurity Public Cloud - US Operational
Insurity Data Depot ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US ? Operational
Sure AI Assistant Operational
Insurity Public Cloud - US ? Operational
Sure Underwriting Workbench Operational
Insurity Public Cloud - US ? Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Production Maintenance - Insurity Applications on Insurity Private Cloud - US May 18, 2025 00:00-06:00 EDT

The following is an important message to all Insurity Customers on Insurity Private Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on May 14, 2025 - 11:19 EDT

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US May 18, 2025 00:00-06:00 EDT

The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on May 14, 2025 - 11:28 EDT

Insurity Predictive Analytics 2025 Disaster Recovery Exercise Jun 21, 2025 06:00-18:00 EDT

The following is an important message to Insurity Predictive Analytics customers.

Friendly reminder that the annual Insurity Predictive Analytics Disaster Recovery exercise is planned for Saturday, June 21, 2025 from 8:00am to 6:00pm EDT.

During this Disaster Recovery exercise, Insurity Predictive Analytics will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions
Posted on Apr 16, 2025 - 12:54 EDT
May 17, 2025

Unresolved incident: Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US.

May 16, 2025
Scheduled Production Maintenance - Insurity Predictive Analytics
Completed - The scheduled maintenance has been completed.
May 16, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 EDT
Scheduled - The following is an important message to all Insurity Predictive Analytics Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Predictive Analytics Application, Integrations Platform, and Reporting Platform may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
May 13, 11:25 EDT
May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
Notice- Canadian Public Cloud Disaster Recovery Exercise
Completed - The scheduled maintenance has been completed.
May 10, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 00:00 EDT
Update - Final reminder: Insurity Cloud Operations will be conducting our annual CA Public Cloud Disaster Recovery exercise on Saturday, May 10, 2025 from 12:00am-6:00pm EDT.

Note, during the exercise, please note, reporting tools such as Qlik and Cognos, will not be available. These tools will be available again at the completion of the exercise. The testing window from open from10:00am to 1:00pm EST on Saturday, May 10, 2025, and test plans were communicated to your organization on Friday, May 2, 2025 if you registered to participate in testing during the disaster recovery event.
May 5, 09:54 EDT
Update - Reminder: Insurity Cloud Operations will be conducting our annual CA Public Cloud Disaster Recovery exercise on Saturday, May 10, 2025 from 12:00am-6:00pm EDT.

Note, during the exercise, please note, reporting tools such as Qlik and Cognos, will not be available. These tools will be available again at the completion of the exercise. As part of the disaster recovery exercise, you have the opportunity to test within a testing window from 10:00am to 1:00pm EST on Saturday, May 10, 2025. The link to confirm your participation is included below. You must complete the registration form by 5:00pm EDT Friday, April 18, 2025, to allow for planning activities to be completed.

Insurity Cloud Operations will communicate the detailed plan to your organization the week of April 28, 2025.

The Disaster Recovery Exercise results will be available to all hosted clients, regardless of their participation.

Your participation Registration Link:
https://forms.office.com/r/mXTCVUJUcH
Apr 8, 15:20 EDT
Scheduled - Insurity Cloud Operations will be conducting our annual CA Public Cloud Disaster Recovery exercise on Saturday, May 10, 2025 from 12:00am-6:00pm EDT.

Note, during the exercise, please note, reporting tools such as Qlik and Cognos, will not be available. These tools will be available again at the completion of the exercise. As part of the disaster recovery exercise, you have the opportunity to test within a testing window from 10:00am to 1:00pm EST on Saturday, May 10, 2025. The link to confirm your participation is included below. You must complete the registration form by 5:00pm EDT Friday, April 18, 2025, to allow for planning activities to be completed.

Insurity Cloud Operations will communicate the detailed plan to your organization the week of April 28, 2025.

The Disaster Recovery Exercise results will be available to all hosted clients, regardless of their participation.

Your participation Registration Link:
https://forms.office.com/r/mXTCVUJUcH
Mar 28, 12:47 EDT
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada
Completed - The scheduled maintenance has been completed.
May 3, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Apr 30, 10:09 EDT
Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control
Completed - The scheduled maintenance has been completed.
May 3, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:01 EDT
Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.


Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Apr 30, 10:12 EDT
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