Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 07, 2024 - 00:01 EST
Dec 07, 2024 - 00:01 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 7, 2024 00:00-09:00 EST
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 7, 2024 00:00-09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 07, 2024 - 00:00 EST
Dec 07, 2024 - 00:00 EST
Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.
During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 7, 2024 00:00-09:00 EST
Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.
During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 7, 2024 00:00-09:00 EST
About This Site
Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.
Insurity Bridge Specialty Suite
Under Maintenance
Insurity Public Cloud - Canada
Under Maintenance
Insurity Private Cloud - US
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity ClaimsXPress
Operational
Insurity Public Cloud - US - New
Operational
Insurity Public Cloud - US - Old
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Decisions Suite
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Marine Suite
Under Maintenance
Insurity Public Cloud - Canada
Under Maintenance
Insurity Workers’ Comp Suite
?
Under Maintenance
Insurity Public Cloud - Canada
Under Maintenance
Insurity Private Cloud - US
Operational
Sure Personal Suite
Operational
Insurity Public Cloud - US
Operational
Sure Commercial Suite
Operational
Insurity Public Cloud - US
Operational
Sure MGA Suite
Operational
Insurity Public Cloud - US
Operational
Sure Premium Audit / Sure Loss Control
Under Maintenance
Insurity Public Cloud - US
Under Maintenance
Sure Submission Gateway
?
Operational
Insurity Public Cloud - US
Operational
Sure Billing-as-a-Service
Operational
Insurity Public Cloud - US
Operational
Sure Payments
Operational
Insurity Public Cloud - US
Operational
Insurity Geospatial Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Predictive Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Data Depot
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Insurity Connect
Operational
Insurity Public Cloud - US
Operational
Insurity Business Intelligence
Operational
Insurity Public Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Sure Bureau Rating
Operational
Insurity Public Cloud - US
?
Operational
Sure AI Assistant
Operational
Insurity Public Cloud - US
?
Operational
Sure Underwriting Workbench
Operational
Insurity Public Cloud - US
?
Operational
Insurity Support Applications
Operational
PPM
Operational
iCenter
Operational
Insurity Support Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloudflare Migration - Sure PALC
Dec 7, 2024 09:00-09:30 EST
The following is an important message to all Sure Submission Gateway Customers from Insurity Customer Support.
Insurity is in the process of migrating all our existing web applications and application firewall systems to Cloudflare. We are now moving our production stack to Cloudflare. While we do not anticipate any disruption in service, we strongly recommend that you test any automated or integrated jobs on this environment. This change will take place on Saturday, December 7th and you may begin testing after 1pm EST.
Cloudflare provides security by protecting Internet properties from malicious activity like DDoS attacks, malicious bots, and other nefarious intrusions for web applications and apis. Cloudflare also provides a global content delivery network (CDN) with unique performance optimization capabilities: we cache static content, accelerate dynamic content, and make it easy to optimize outbound content.
Along with the security benefit that Cloudflare brings, they also provide universal SSL ability. This means that the certificate used by the browser is fully managed by Cloudflare. In the event you are “pinning” a certificate, please reach out to Insurity. Cloudflare does not and will not support certificate pinning as they rotate their certificates very frequently on an automatic basis and it’s unpredictable. This would for certain lead to outages if you were to attempt to continue this practice. Ref: https://developers.cloudflare.com/ssl/reference/certificate-pinning/
You can learn more about Cloudflare and how Cloudflare powers millions of websites here:
We appreciate your help and if you have any questions, please do not hesitate to reach out.
Posted on Dec 04, 2024 - 15:53 EST
Insurity is in the process of migrating all our existing web applications and application firewall systems to Cloudflare. We are now moving our production stack to Cloudflare. While we do not anticipate any disruption in service, we strongly recommend that you test any automated or integrated jobs on this environment. This change will take place on Saturday, December 7th and you may begin testing after 1pm EST.
Cloudflare provides security by protecting Internet properties from malicious activity like DDoS attacks, malicious bots, and other nefarious intrusions for web applications and apis. Cloudflare also provides a global content delivery network (CDN) with unique performance optimization capabilities: we cache static content, accelerate dynamic content, and make it easy to optimize outbound content.
Along with the security benefit that Cloudflare brings, they also provide universal SSL ability. This means that the certificate used by the browser is fully managed by Cloudflare. In the event you are “pinning” a certificate, please reach out to Insurity. Cloudflare does not and will not support certificate pinning as they rotate their certificates very frequently on an automatic basis and it’s unpredictable. This would for certain lead to outages if you were to attempt to continue this practice. Ref: https://developers.cloudflare.com/ssl/reference/certificate-pinning/
You can learn more about Cloudflare and how Cloudflare powers millions of websites here:
We appreciate your help and if you have any questions, please do not hesitate to reach out.
Posted on Dec 04, 2024 - 15:53 EST
Notification: Insurity Blackout Period - December 16, 2024 - January 5, 2025
Dec 16, 2024 00:00 - Jan 5, 2025 23:00 EST
This message is intended for all Insurity Customers.
As we prepare for the last quarter of 2024, Insurity is providing this advance notice of the upcoming Production Change Freeze at the end of the year. These change freezes are a common operating procedure, implemented to minimize risk from production changes and/or reduced holiday period resource coverage during our customers’ critical year-end window.
Blackout Period Dates: Monday, December 16, 2024 through Sunday, January 5, 2025
Development changes permitted to Production during the blackout period:
1. Critical and High Severity changes (Severity 1 and Severity 2)
2. Patches for Showstopper and High Severity issues
3. Site Maintenance/Data Maintenance items that are low impacting changes and that have been reviewed and approved by Insurity.
Production changes that must wait post blackout period:
1. Service Releases (including BI releases, Integration/Interface Releases/changes)
2. Non-Programming Releases
3. Patches for Medium and Low Severity changes
4. Any other impactful configuration changes
Changes to lower environments are permitted during the blackout period but it is recommended to plan them in advance due to potential limited resource availability.
We appreciate your cooperation and understanding. If you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.
Best Regards,
Insurity Customer Support
Posted on Oct 09, 2024 - 16:44 EDT
As we prepare for the last quarter of 2024, Insurity is providing this advance notice of the upcoming Production Change Freeze at the end of the year. These change freezes are a common operating procedure, implemented to minimize risk from production changes and/or reduced holiday period resource coverage during our customers’ critical year-end window.
Blackout Period Dates: Monday, December 16, 2024 through Sunday, January 5, 2025
Development changes permitted to Production during the blackout period:
1. Critical and High Severity changes (Severity 1 and Severity 2)
2. Patches for Showstopper and High Severity issues
3. Site Maintenance/Data Maintenance items that are low impacting changes and that have been reviewed and approved by Insurity.
Production changes that must wait post blackout period:
1. Service Releases (including BI releases, Integration/Interface Releases/changes)
2. Non-Programming Releases
3. Patches for Medium and Low Severity changes
4. Any other impactful configuration changes
Changes to lower environments are permitted during the blackout period but it is recommended to plan them in advance due to potential limited resource availability.
We appreciate your cooperation and understanding. If you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.
Best Regards,
Insurity Customer Support
Posted on Oct 09, 2024 - 16:44 EDT