Insurity Status

All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Insurity Private Cloud - Canada (Non Production) Operational

Insurity ClaimsXPress Operational

Insurity Public Cloud - US - New Operational

Insurity Public Cloud - US - Old Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Decisions Suite Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Marine Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Workers’ Comp Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Sure Personal Suite Operational

Insurity Public Cloud - US Operational

Sure Commercial Suite Operational

Insurity Public Cloud - US Operational

Sure MGA Suite Operational

Insurity Public Cloud - US Operational

Sure Premium Audit / Sure Loss Control Operational

Insurity Public Cloud - US Operational

Sure Submission Gateway Operational

Insurity Public Cloud - US Operational

Sure Billing-as-a-Service Operational

Insurity Public Cloud - US Operational

Sure Payments Operational

Insurity Public Cloud - US Operational

Insurity Geospatial Analytics Operational

Insurity Public Cloud - US Operational

Insurity Predictive Analytics Operational

Insurity Public Cloud - US Operational

Insurity Data Depot Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - US Operational

Insurity Connect Operational

Insurity Public Cloud - US Operational

Insurity Business Intelligence Operational

Insurity Public Cloud - US Operational

Insurity Public Cloud - Canada Operational

Sure Bureau Rating Operational

Insurity Public Cloud - US Operational

Sure AI Assistant Operational

Insurity Public Cloud - US Operational

Sure Underwriting Workbench Operational

Insurity Public Cloud - US Operational

Insurity Support Applications Operational

PPM Operational

iCenter Operational

Insurity Support Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PPM Scheduled Maintenance Notice Oct 25, 2024 12:00 - Oct 28, 2024 00:00 EDT

Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Oct 07, 2024 - 11:36 EDT

Past Incidents

Oct 8, 2024

No incidents reported today.

Oct 7, 2024

PPM Emergency Maintenance

Resolved - This incident has been resolved.
Oct 7, 13:13 EDT

Investigating - Emergency maintenance notice

The following is an important message to all PPM users.

Please be advised that we will be preforming an unplanned maintenance to PPM.

During this maintenance period, the application may not be available.

You will receive another notification when the maintenance is complete.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Oct 7, 12:35 EDT

Oct 6, 2024

No incidents reported.

Oct 5, 2024

Early Notice- Insurity Sure BaaS [BIN] in AWS DR Exercise Notification

Completed - The scheduled maintenance has been completed.
Oct 5, 16:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 13:44 EDT

Scheduled - The following is an important message to AWS hosted Insurity Sure BaaS [BIN] Customers from Insurity Customer Support.

We are pleased to announce that the annual Sure BaaS BIN Disaster Recovery exercise is planned for Saturday, October 05, 2024 12:00am EDT through 8:00pm EDT, Saturday, October 05, 2024.

During this Disaster Recovery exercise, the Sure BaaS BIN application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 20, 15:13 EDT

Early Notice- Insurity Business Intelligence [Qlik] in AWS DR Exercise Notification

Completed - The scheduled maintenance has been completed.
Oct 5, 16:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:02 EDT

Scheduled - The following is an important message to AWS hosted Insurity Business Intelligence [QLIK] Customers from Insurity Customer Support.

We are pleased to announce that the annual QLIK Disaster Recovery exercise is planned for Saturday, October 05, 2024 12:00am EDT through 6:00pm EDT, Saturday, October 05, 2024.

During this Disaster Recovery exercise, the QLIK application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 20, 15:08 EDT

Extended Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada

Completed - The scheduled maintenance has been completed.
Oct 5, 10:14 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:35 EDT

Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that an extended maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Oct 5, 09:34 EDT

Notification - Cloudflare Migration - IWCS

Completed - The scheduled maintenance has been completed.
Oct 5, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:00 EDT

Scheduled - The following is an important message to Insurity’s IWCS customers:

As part of Insurity’s migration onto the Cloudflare connectivity cloud, on October 5th, 2024 your Prod URLs will be moving to Cloudflare, and their associated certificates will become Cloudflare managed certificates. We do not anticipate any service disruption as Cloudflare has been deployed in your UAT environment for several months. For additional details on Cloudflare, please see the following link: https://www.cloudflare.com/en-gb/learning/what-is-cloudflare

Along with the security benefits that Cloudflare brings, they also provide universal SSL which allows Cloudflare to fully manage the SSL certificate used by the browser when interacting with Insurity applications.

Please note Cloudflare does not support certificate pinning as they rotate their certificates frequently, on an automatic basis. In the event you are pinning a certificate, please contact your Customer Success Representative or Customer Support. For more details on certificate pinning, please see the following link: https://developers.cloudflare.com/ssl/reference/certificate-pinning/

We appreciate your cooperation during this planned upgrade to further optimize the Insurity cloud and if you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.
Oct 2, 12:28 EDT

Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control

Completed - The scheduled maintenance has been completed.
Oct 5, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:01 EDT

Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support. 

Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Oct 2, 12:11 EDT

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada

Completed - The scheduled maintenance has been completed.
Oct 5, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 00:00 EDT

Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Oct 2, 12:10 EDT

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

Notification: Bridge Specialty Suite UAT Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 EDT

Scheduled - The following is an important message to all Bridge Specialty Suite Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Implementation, IAT, and UAT Environments is planned.

During this maintenance period the Bridge Specialty Suite Application, Integrations Platform and Cognos Reporting Platform may not be available for all Implementation, IAT, and UAT environments.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 19, 14:46 EDT