Notification: Insurity Marine Suite Cognos Overnight Jobs Not Up to Date
Update - We are continuing to monitor for any further issues.
Dec 16, 2025 - 08:48 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 16, 2025 - 08:48 EST
Update - We are continuing to work on a fix for this issue.
Dec 12, 2025 - 16:02 EST
Identified - Update:
Our teams have continued to actively work on the Cognos reporting issue. As planned, the data refresh has been completed and all reporting data is now up to date.

Additionally, please be advised that we will be performing maintenance on the Cognos server this evening starting at 9:00 PM EST, with an estimated duration of approximately 90 minutes. This maintenance is intended to stabilize the environment.

Thank you for your understanding and continued patience.

____________________________________________________________________________________________________________________________________________

We have identified an issue affecting the Insurity Marine Suite Cognos overnight jobs. As a result, Cognos reports are not up to date.
Our teams are actively investigating the issue in collaboration with Microsoft to determine the underlying cause.

In parallel, we have initiated a refresh of the reporting environment to restore the latest available data.
We will continue to provide updates as more information becomes available or once the reports are fully restored.

Thank you for your patience and understanding as we work to resolve this incident.
Dec 12, 2025 - 12:15 EST

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Workers’ Comp Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA / Insurity Pro Suite Operational
Insurity Public Cloud - US Operational
Insurity Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Insurity Submission Gateway Operational
Insurity Public Cloud - US Operational
Insurity Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics Operational
Insurity Public Cloud - US Operational
Insurity Data Depot Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US Operational
Insurity AI Assistant Operational
Insurity Public Cloud - US Operational
Insurity Underwriting Workbench Operational
Insurity Public Cloud - US Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Production Maintenance: Sure Billing-as-a-Service Dec 19, 2025 21:00 - Dec 20, 2025 03:00 EST

The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Posted on Dec 16, 2025 - 15:01 EST

REMINDER: 2025 Insurity Production Change Freeze / Blackout Period Dec 22, 2025 00:00 - Jan 5, 2026 00:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 02, 2025 - 13:51 EST
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 2025 - 15:06 EDT
Scheduled - Hello Everyone
REMINDER:
As we prepare for the last quarter of 2025, Insurity Cloud Operation Leadership is providing this advance notice of the upcoming Production Change Freeze / Blackout Period at the end of the year. These change freezes are common operating procedure implemented to minimize risk from production changes and or reduced holiday period resource coverage during our clients’ critical year end window.
This year the change freeze period will run from: Monday, December 22, 2025 through Sunday, January 4, 2026

Please use the information below to visualize what is and is not permitted during the freeze window:

Permitted:
Critical or High severity issue mitigation
Site Maintenance/Data Maintenance items that are low impacting changes that have been reviewed by Development & Operations Leads
Regulatory/Compliance Product Service Releases

Not Permitted:
Regular or planned change to production applications or infrastructure (including Scheduled and Non-Scheduled Service Release Deployments not related to Regulatory/Compliance)

Please reach out to your Customer Success resource with any questions or concerns.

Thank you,
Cloud Operations
Sep 30, 2025 - 15:03 EDT
Dec 16, 2025

Unresolved incident: Notification: Insurity Marine Suite Cognos Overnight Jobs Not Up to Date.

Dec 15, 2025

No incidents reported.

Dec 14, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Dec 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 11, 11:52 EST
Dec 13, 2025
Early Notice- Insurity Business Intelligence [Qlik] in AWS DR Exercise Notification
Completed - The scheduled maintenance has been completed.
Dec 13, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 08:00 EST
Scheduled - The following is an important message to AWS hosted Insurity Business Intelligence [QLIK] Customers from Insurity Customer Support.

We are pleased to announce that the annual QLIK Disaster Recovery exercise is planned for Saturday, December 13, 2025 8:00am ET through 6:00pm ET.

During this Disaster Recovery exercise, the QLIK application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Nov 11, 10:44 EST
Advance Notice- Sure Billing-as-a-Service Disaster Recovery Exercise Notification
Completed - The scheduled maintenance has been completed.
Dec 13, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 08:00 EST
Update - The following is an important message to Sure Billing-as-a-Service customers from Insurity Customer Support.

The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.

During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.

The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.

Regards,
Insurity
Dec 10, 11:08 EST
Scheduled - The following is an important message to Sure Billing-as-a-Service customers from Insurity Customer Support.

The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.

During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.

The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.

Regards,
Insurity
Oct 28, 14:18 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Dec 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 11, 11:28 EST
Dec 12, 2025
Maintenance Notification: Insurity Marine Suite - Cognos
Completed - The scheduled maintenance has been completed.
Dec 12, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 16:06 EST
Scheduled - To stabilize the Insurity Marine Suite Cognos reporting environment, we will be performing a scheduled maintenance tonight. During this time, Cognos reports may be temporarily unavailable. Once the maintenance is complete, the environment will be restored, and reports will resume normal operation.
We appreciate your patience and understanding as we work to ensure system stability. If you have any questions or concerns, please contact our support team.
Thank you,
Dec 12, 16:00 EST
Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
Notice: Insurity Digital Claims Payments 2025 Annual Disaster Recovery Exercise
Completed - The scheduled maintenance has been completed.
Dec 6, 18:00 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 6, 17:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:00 EST
Update - The following is an important message to AWS hosted Insurity Digital Claims Payments Customers from Insurity Customer Support.

We are pleased to announce that the annual Digital Claims Payments Disaster Recovery exercise is planned for Saturday, December 6, 2025 12:00am ET through 6:00pm ET.

During this Disaster Recovery exercise, the Digital Claims Payments application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 3, 12:01 EST
Scheduled - The following is an important message to AWS hosted Insurity Digital Claims Payments Customers from Insurity Customer Support.

We are pleased to announce that the annual Digital Claims Payments Disaster Recovery exercise is planned for Saturday, December 6, 2025 12:00am ET through 6:00pm ET.

During this Disaster Recovery exercise, the Digital Claims Payments application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Nov 11, 11:02 EST
Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control
Completed - The scheduled maintenance has been completed.
Dec 6, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:01 EST
Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.


Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 3, 09:54 EST
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada
Completed - The scheduled maintenance has been completed.
Dec 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 3, 09:50 EST
Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

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