Insurity Status

All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Insurity Private Cloud - Canada (Non Production) Operational

Insurity ClaimsXPress Operational

Insurity Public Cloud - US - New Operational

Insurity Public Cloud - US - Old Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Decisions Suite Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Marine Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Workers’ Comp Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Sure Personal Suite Operational

Insurity Public Cloud - US Operational

Sure Commercial Suite Operational

Insurity Public Cloud - US Operational

Sure MGA Suite Operational

Insurity Public Cloud - US Operational

Sure Premium Audit / Sure Loss Control Operational

Insurity Public Cloud - US Operational

Sure Submission Gateway Operational

Insurity Public Cloud - US Operational

Sure Billing-as-a-Service Operational

Insurity Public Cloud - US Operational

Sure Payments Operational

Insurity Public Cloud - US Operational

Insurity Geospatial Analytics Operational

Insurity Public Cloud - US Operational

Insurity Predictive Analytics Operational

Insurity Public Cloud - US Operational

Insurity Data Depot Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - US Operational

Insurity Connect Operational

Insurity Public Cloud - US Operational

Insurity Business Intelligence Operational

Insurity Public Cloud - US Operational

Insurity Public Cloud - Canada Operational

Sure Bureau Rating Operational

Insurity Public Cloud - US Operational

Sure AI Assistant Operational

Insurity Public Cloud - US Operational

Sure Underwriting Workbench Operational

Insurity Public Cloud - US Operational

Insurity Support Applications Operational

PPM Operational

iCenter Operational

Insurity Support Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US Jan 18, 2025 00:00-06:00 EST

The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Jan 14, 2025 - 16:02 EST

Planned Maintenance Jan 26, 2025 03:00-04:00 EST

PPM will be undergoing planned maintenance during this time and will not be available.
Posted on Jan 10, 2025 - 08:13 EST

Past Incidents

Jan 15, 2025

No incidents reported today.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control

Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 EST

Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support. 

Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jan 9, 00:29 EST

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada

Completed - The scheduled maintenance has been completed.
Jan 11, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 EST

Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jan 9, 00:15 EST

Jan 10, 2025

PPM Production Restart

Completed - The scheduled maintenance has been completed.
Jan 10, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 9, 15:42 EST

Jan 9, 2025

Jan 8, 2025

PPM Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 15:30 EST

Scheduled - Emergency maintenance notice

The following is an important message to all PPM users.

Please be advised that we will be preforming an unplanned maintenance to PPM.

During this maintenance period, the application may not be available.

You will receive another notification when the maintenance is complete.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jan 8, 15:13 EST

Jan 7, 2025

Notification: Bridge Specialty Suite UAT Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 00:00 EST

Scheduled - The following is an important message to all Bridge Specialty Suite Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Implementation, IAT, and UAT Environments is planned.

During this maintenance period the Bridge Specialty Suite Application, Integrations Platform and Cognos Reporting Platform may not be available for all Implementation, IAT, and UAT environments.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 31, 11:34 EST

Jan 6, 2025

No incidents reported.

Jan 5, 2025

Notification: Insurity Blackout Period - December 16, 2024 - January 5, 2025

Completed - The scheduled maintenance has been completed.
Jan 5, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 00:00 EST

Scheduled - This message is intended for all Insurity Customers.

As we prepare for the last quarter of 2024, Insurity is providing this advance notice of the upcoming Production Change Freeze at the end of the year. These change freezes are a common operating procedure, implemented to minimize risk from production changes and/or reduced holiday period resource coverage during our customers’ critical year-end window.

Blackout Period Dates: Monday, December 16, 2024 through Sunday, January 5, 2025

Development changes permitted to Production during the blackout period:
1. Critical and High Severity changes (Severity 1 and Severity 2)
2. Patches for Showstopper and High Severity issues
3. Site Maintenance/Data Maintenance items that are low impacting changes and that have been reviewed and approved by Insurity.

Production changes that must wait post blackout period:
1. Service Releases (including BI releases, Integration/Interface Releases/changes)
2. Non-Programming Releases
3. Patches for Medium and Low Severity changes
4. Any other impactful configuration changes

Changes to lower environments are permitted during the blackout period but it is recommended to plan them in advance due to potential limited resource availability.

We appreciate your cooperation and understanding. If you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.

Best Regards,
Insurity Customer Support
Oct 9, 16:44 EDT

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.