Notification: Insurity Blackout Period - December 16, 2024 - January 5, 2025
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Scheduled
This message is intended for all Insurity Customers.
As we prepare for the last quarter of 2024, Insurity is providing this advance notice of the upcoming Production Change Freeze at the end of the year. These change freezes are a common operating procedure, implemented to minimize risk from production changes and/or reduced holiday period resource coverage during our customers’ critical year-end window.
Blackout Period Dates: Monday, December 16, 2024 through Sunday, January 5, 2025
Development changes permitted to Production during the blackout period:
1. Critical and High Severity changes (Severity 1 and Severity 2)
2. Patches for Showstopper and High Severity issues
3. Site Maintenance/Data Maintenance items that are low impacting changes and that have been reviewed and approved by Insurity.
Production changes that must wait post blackout period:
1. Service Releases (including BI releases, Integration/Interface Releases/changes)
2. Non-Programming Releases
3. Patches for Medium and Low Severity changes
4. Any other impactful configuration changes
Changes to lower environments are permitted during the blackout period but it is recommended to plan them in advance due to potential limited resource availability.
We appreciate your cooperation and understanding. If you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.
Best Regards,
Insurity Customer Support
Posted Oct 09, 2024 - 16:44 EDT
This scheduled maintenance affects: Sure Underwriting Workbench (Insurity Public Cloud - US), Sure AI Assistant (Insurity Public Cloud - US), Sure Bureau Rating (Insurity Public Cloud - US), Insurity Bridge Specialty Suite (Insurity Public Cloud - Canada, Insurity Private Cloud - US, Insurity Private Cloud - Canada (Non Production)), Insurity Data Depot (Insurity Private Cloud - US, Insurity Public Cloud - US), Sure Payments (Insurity Public Cloud - US), Insurity Decisions Suite (Insurity Private Cloud - US, Insurity Public Cloud - Canada), Insurity Predictive Analytics (Insurity Public Cloud - US), Insurity Marine Suite (Insurity Public Cloud - Canada), Insurity Geospatial Analytics (Insurity Public Cloud - US), Insurity Workers’ Comp Suite (Insurity Public Cloud - Canada, Insurity Private Cloud - US), Sure Submission Gateway (Insurity Public Cloud - US), Sure MGA Suite (Insurity Public Cloud - US), Sure Billing-as-a-Service (Insurity Public Cloud - US), Sure Personal Suite (Insurity Public Cloud - US), Sure Commercial Suite (Insurity Public Cloud - US), Sure Premium Audit / Sure Loss Control (Insurity Public Cloud - US), Insurity Connect (Insurity Public Cloud - US), Insurity Business Intelligence (Insurity Public Cloud - US, Insurity Public Cloud - Canada), and Insurity ClaimsXPress (Insurity Public Cloud - US - New, Insurity Public Cloud - US - Old, Insurity Private Cloud - US, Insurity Public Cloud - Canada).