Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 30, 2025 - 15:06 EDT
Scheduled
Hello Everyone
As we prepare for the last quarter of 2025, Insurity Cloud Operation Leadership is providing this advance notice of the upcoming Production Change Freeze / Blackout Period at the end of the year. These change freezes are common operating procedure implemented to minimize risk from production changes and or reduced holiday period resource coverage during our clients’ critical year end window.
This year the change freeze period will run from: Monday, December 22, 2025 through Sunday, January 4, 2026
Please use the information below to visualize what is and is not permitted during the freeze window:
Permitted:
Critical or High severity issue mitigation
Site Maintenance/Data Maintenance items that are low impacting changes that have been reviewed by Development & Operations Leads
Not Permitted:
Regular or planned change to production applications or infrastructure (including Scheduled and Non-Scheduled Service Release Deployments)
Please reach out to your Customer Success resource with any questions or concerns.
Thank you,
Cloud Operations
Posted Sep 30, 2025 - 15:03 EDT
This scheduled maintenance affects: Insurity Underwriting Workbench (Insurity Public Cloud - US), Insurity AI Assistant (Insurity Public Cloud - US), Sure Bureau Rating (Insurity Public Cloud - US), Insurity Bridge Specialty Suite (Insurity Public Cloud - Canada, Insurity Private Cloud - US, Insurity Private Cloud - Canada (Non Production), Insurity Public Cloud - US), Insurity Data Depot (Insurity Private Cloud - US, Insurity Public Cloud - US), Sure Payments (Insurity Public Cloud - US), Insurity Decisions Suite (Insurity Private Cloud - US, Insurity Public Cloud - Canada, Insurity Public Cloud - US), Insurity Predictive Analytics (Insurity Public Cloud - US), Insurity Marine Suite (Insurity Public Cloud - Canada), Insurity Geospatial Analytics (Insurity Public Cloud - US), Insurity Workers’ Comp Suite (Insurity Public Cloud - Canada, Insurity Private Cloud - US, Insurity Public Cloud - US), Insurity Submission Gateway (Insurity Public Cloud - US), Sure MGA / Insurity Pro Suite (Insurity Public Cloud - US), Insurity Billing-as-a-Service (Insurity Public Cloud - US), Sure Personal Suite (Insurity Public Cloud - US), Sure Commercial Suite (Insurity Public Cloud - US), Insurity Premium Audit / Sure Loss Control (Insurity Public Cloud - US), Insurity Connect (Insurity Public Cloud - US), Insurity Business Intelligence (Insurity Public Cloud - US, Insurity Public Cloud - Canada), Insurity ClaimsXPress (Insurity Public Cloud - US - New, Insurity Public Cloud - US - Old, Insurity Private Cloud - US, Insurity Public Cloud - Canada), and Insurity Support Applications (PPM, iCenter, Insurity Support Website).