Our Call Center is now operating at expected service levels. Calls are being answered as normal. Thank you for your patience and understanding while we resolved the earlier delays.
Posted Sep 24, 2025 - 11:31 EDT
Monitoring
We are currently experiencing longer-than-usual wait times with our Call Center, and it may take more time than usual for your calls to be answered.
In the meantime, please note that you may also reach Insurity Customer Support through our regular support email and the Insurity Support Portal.
We apologize for the inconvenience and appreciate your patience while we work to restore normal service levels.
Posted Sep 24, 2025 - 10:44 EDT
This incident affected: Insurity Decisions Suite (Insurity Private Cloud - US, Insurity Public Cloud - US), Insurity Marine Suite (Insurity Public Cloud - Canada), and Insurity Billing-as-a-Service (Insurity Public Cloud - US).