All Systems Operational
About This Site
Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.
Insurity Bridge Specialty Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity ClaimsXPress
Operational
Insurity Public Cloud - US - New
Operational
Insurity Public Cloud - US - Old
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Decisions Suite
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Marine Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Workers’ Comp Suite
?
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Sure Personal Suite
Operational
Insurity Public Cloud - US
Operational
Sure Commercial Suite
Operational
Insurity Public Cloud - US
Operational
Sure MGA Suite
Operational
Insurity Public Cloud - US
Operational
Sure Premium Audit / Sure Loss Control
Operational
Insurity Public Cloud - US
Operational
Sure Submission Gateway
?
Operational
Insurity Public Cloud - US
Operational
Sure Billing-as-a-Service
Operational
Insurity Public Cloud - US
Operational
Sure Payments
Operational
Insurity Public Cloud - US
Operational
Insurity Geospatial Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Predictive Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Data Depot
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Insurity Connect
Operational
Insurity Public Cloud - US
Operational
Insurity Business Intelligence
Operational
Insurity Public Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Sure Bureau Rating
Operational
Insurity Public Cloud - US
?
Operational
Sure AI Assistant
Operational
Insurity Public Cloud - US
?
Operational
Sure Underwriting Workbench
Operational
Insurity Public Cloud - US
?
Operational
Insurity Support Applications
Operational
PPM
Operational
iCenter
Operational
Insurity Support Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Production Maintenance: Sure Billing-as-a-Service
Sep 20, 2024 21:00 - Sep 21, 2024 03:00 EDT
The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment is planned as specified.
During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Posted on Sep 17, 2024 - 11:57 EDT
Please be advised that scheduled maintenance in our Production environment is planned as specified.
During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Posted on Sep 17, 2024 - 11:57 EDT
Notification - Cloudflare Migration
Sep 21, 2024 09:00-09:30 EDT
The following is an important message to Insurity’s Insurance Decisions Suite customers:
As part of Insurity’s migration onto the Cloudflare connectivity cloud, on September 21st, 2024 your Production URLs will be moving to Cloudflare and their associated certificates will become Cloudflare managed certificates. We do not anticipate any service disruption as Cloudflare has been deployed in your TEST and PreProd environments for several months. For additional details on Cloudflare, please see the following link: https://www.cloudflare.com/en-gb/learning/what-is-cloudflare
Along with the security benefits that Cloudflare brings, they also provide universal SSL which allows Cloudflare to fully manage the SSL certificate used by the browser when interacting with Insurity applications.
Please note Cloudflare does not support certificate pinning as they rotate their certificates frequently, on an automatic basis. In the event you are pinning a certificate, please contact your Customer Success Representative or Customer Support. For more details on certificate pinning, please see the following link: https://developers.cloudflare.com/ssl/reference/certificate-pinning/.
We appreciate your cooperation during this planned upgrade to further optimize the Insurity cloud and if you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.
If you experience any connectivity issues after the Cloudflare PROD implementation, which should be completed by 10:00 AM ET on September 21, 2024, please contact after-hours Support at (Customer Support 1 888 774 4113) and/or Help Desk Email (RW Help Desk - rwhelp@insurity.com).
Posted on Sep 18, 2024 - 11:51 EDT
As part of Insurity’s migration onto the Cloudflare connectivity cloud, on September 21st, 2024 your Production URLs will be moving to Cloudflare and their associated certificates will become Cloudflare managed certificates. We do not anticipate any service disruption as Cloudflare has been deployed in your TEST and PreProd environments for several months. For additional details on Cloudflare, please see the following link: https://www.cloudflare.com/en-gb/learning/what-is-cloudflare
Along with the security benefits that Cloudflare brings, they also provide universal SSL which allows Cloudflare to fully manage the SSL certificate used by the browser when interacting with Insurity applications.
Please note Cloudflare does not support certificate pinning as they rotate their certificates frequently, on an automatic basis. In the event you are pinning a certificate, please contact your Customer Success Representative or Customer Support. For more details on certificate pinning, please see the following link: https://developers.cloudflare.com/ssl/reference/certificate-pinning/.
We appreciate your cooperation during this planned upgrade to further optimize the Insurity cloud and if you have any questions, please do not hesitate to reach out to your Customer Success Representative or Customer Support.
If you experience any connectivity issues after the Cloudflare PROD implementation, which should be completed by 10:00 AM ET on September 21, 2024, please contact after-hours Support at (Customer Support 1 888 774 4113) and/or Help Desk Email (RW Help Desk - rwhelp@insurity.com).
Posted on Sep 18, 2024 - 11:51 EDT
Notification - Cloudflare Migration
Sep 22, 2024 09:30-10:00 EDT
The following is an important message to Insurity’s ClaimsXpress customers:
As part of Insurity’s migration onto the Cloudflare connectivity cloud, on Sept 22nd, 2024 your Prod URLs will be moving to Cloudflare and their associated certificates will become Cloudflare managed certificates. We do not anticipate any service disruption as Cloudflare has been deployed in your UAT environment for several months. For additional details on Cloudfare, please see the following link: https://www.cloudflare.com/en-gb/learning/what-is-cloudflare
Along with the security benefits that Cloudflare brings, they also provide universal SSL which allows Cloudfare to fully manage the SSL certificate used by the browser when interacting with Insurity applications.
Please note Cloudflare does not support certificate pinning as they rotate their certificates frequently, on an automatic basis. In the event you are pinning a certificate, please create a case in the Support Portal or contact Customer Support for assistance. For more details on certificate pinning, please see the following link: https://developers.cloudflare.com/ssl/reference/certificate-pinning/
We appreciate your cooperation during this planned upgrade to further optimize the Insurity cloud, if you have any questions, please create a case in the Support Portal or contact Customer Support.
Posted on Sep 18, 2024 - 14:58 EDT
As part of Insurity’s migration onto the Cloudflare connectivity cloud, on Sept 22nd, 2024 your Prod URLs will be moving to Cloudflare and their associated certificates will become Cloudflare managed certificates. We do not anticipate any service disruption as Cloudflare has been deployed in your UAT environment for several months. For additional details on Cloudfare, please see the following link: https://www.cloudflare.com/en-gb/learning/what-is-cloudflare
Along with the security benefits that Cloudflare brings, they also provide universal SSL which allows Cloudfare to fully manage the SSL certificate used by the browser when interacting with Insurity applications.
Please note Cloudflare does not support certificate pinning as they rotate their certificates frequently, on an automatic basis. In the event you are pinning a certificate, please create a case in the Support Portal or contact Customer Support for assistance. For more details on certificate pinning, please see the following link: https://developers.cloudflare.com/ssl/reference/certificate-pinning/
We appreciate your cooperation during this planned upgrade to further optimize the Insurity cloud, if you have any questions, please create a case in the Support Portal or contact Customer Support.
Posted on Sep 18, 2024 - 14:58 EDT