All Systems Operational
About This Site
Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.
Insurity Bridge Specialty Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity ClaimsXPress
Operational
Insurity Public Cloud - US - New
Operational
Insurity Public Cloud - US - Old
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Decisions Suite
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Marine Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Workers’ Comp Suite
?
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Sure Personal Suite
Operational
Insurity Public Cloud - US
Operational
Sure Commercial Suite
Operational
Insurity Public Cloud - US
Operational
Sure MGA Suite
Operational
Insurity Public Cloud - US
Operational
Sure Premium Audit / Sure Loss Control
Operational
Insurity Public Cloud - US
Operational
Sure Submission Gateway
?
Operational
Insurity Public Cloud - US
Operational
Sure Billing-as-a-Service
Operational
Insurity Public Cloud - US
Operational
Sure Payments
Operational
Insurity Public Cloud - US
Operational
Insurity Geospatial Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Predictive Analytics
?
Operational
Insurity Public Cloud - US
Operational
Insurity Data Depot
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Insurity Connect
Operational
Insurity Public Cloud - US
Operational
Insurity Business Intelligence
Operational
Insurity Public Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Sure Bureau Rating
Operational
Insurity Public Cloud - US
?
Operational
Sure AI Assistant
Operational
Insurity Public Cloud - US
?
Operational
Sure Underwriting Workbench
Operational
Insurity Public Cloud - US
?
Operational
Insurity Support Applications
Operational
PPM
Operational
iCenter
Operational
Insurity Support Website
Operational
Insurity Public Cloud - US
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
iCenter Scheduled Maintenance Notice Apr 4, 2025 10:00-10:30 EDT
Upcoming scheduled maintenance notice
The following is an important message to all iCenter users.
Please be advised that scheduled maintenance for iCenter is planned during the posted time.
During this maintenance period, iCenter may not be available.
We are sorry for any inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Apr 03, 2025 - 11:37 EDT
The following is an important message to all iCenter users.
Please be advised that scheduled maintenance for iCenter is planned during the posted time.
During this maintenance period, iCenter may not be available.
We are sorry for any inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Apr 03, 2025 - 11:37 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada Apr 5, 2025 00:00-01:00 EDT
Update -
Please be advised that scheduled maintenance in our Production environment that was originally planned on April 5, 2025 from midnight to 9:00 am EST is now planned from midnight to 1:00 am EST.
Apr 03, 2025 - 17:43 EDT
Apr 03, 2025 - 17:43 EDT
Scheduled -
The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Apr 02, 2025 - 11:26 EDT
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Apr 02, 2025 - 11:26 EDT
Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control Apr 5, 2025 00:00-01:00 EDT
Update -
Please be advised that scheduled maintenance in our Production environment that was originally planned on April 5, 2025, from midnight to 9:00 am EST is now planned from midnight to 1:00 am EST.
Apr 03, 2025 - 17:45 EDT
Apr 03, 2025 - 17:45 EDT
Scheduled -
The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.
During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Apr 02, 2025 - 12:06 EDT
Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.
During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Apr 02, 2025 - 12:06 EDT
Notice- Canadian Public Cloud Disaster Recovery Exercise May 10, 2025 00:00-18:00 EDT
Insurity Cloud Operations will be conducting our annual CA Public Cloud Disaster Recovery exercise on Saturday, May 10, 2025 from 12:00am-6:00pm EDT.
Note, during the exercise, please note, reporting tools such as Qlik and Cognos, will not be available. These tools will be available again at the completion of the exercise. As part of the disaster recovery exercise, you have the opportunity to test within a testing window from 10:00am to 1:00pm EST on Saturday, May 10, 2025. The link to confirm your participation is included below. You must complete the registration form by 5:00pm EDT Friday, April 18, 2025, to allow for planning activities to be completed.
Insurity Cloud Operations will communicate the detailed plan to your organization the week of April 28, 2025.
The Disaster Recovery Exercise results will be available to all hosted clients, regardless of their participation.
Your participation Registration Link:
https://forms.office.com/r/mXTCVUJUcH
Posted on Mar 28, 2025 - 12:47 EDT
Note, during the exercise, please note, reporting tools such as Qlik and Cognos, will not be available. These tools will be available again at the completion of the exercise. As part of the disaster recovery exercise, you have the opportunity to test within a testing window from 10:00am to 1:00pm EST on Saturday, May 10, 2025. The link to confirm your participation is included below. You must complete the registration form by 5:00pm EDT Friday, April 18, 2025, to allow for planning activities to be completed.
Insurity Cloud Operations will communicate the detailed plan to your organization the week of April 28, 2025.
The Disaster Recovery Exercise results will be available to all hosted clients, regardless of their participation.
Your participation Registration Link:
https://forms.office.com/r/mXTCVUJUcH
Posted on Mar 28, 2025 - 12:47 EDT