All Systems Operational
About This Site
Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.
Insurity Bridge Specialty Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity Public Cloud - US
Operational
Insurity ClaimsXPress
Operational
Insurity Public Cloud - US - New
Operational
Insurity Public Cloud - US - Old
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Decisions Suite
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Public Cloud - US
Operational
Insurity Marine Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Workers’ Comp Suite
?
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Sure Personal Suite
Operational
Insurity Public Cloud - US
Operational
Sure Commercial Suite
Operational
Insurity Public Cloud - US
Operational
Sure MGA / Insurity Pro Suite
Operational
Insurity Public Cloud - US
Operational
Insurity Premium Audit / Sure Loss Control
Operational
Insurity Public Cloud - US
Operational
Insurity Submission Gateway
?
Operational
Insurity Public Cloud - US
Operational
Insurity Billing-as-a-Service
Operational
Insurity Public Cloud - US
Operational
Sure Payments
Operational
Insurity Public Cloud - US
Operational
Insurity Geospatial Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Predictive Analytics
?
Operational
Insurity Public Cloud - US
Operational
Insurity Data Depot
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Insurity Connect
Operational
Insurity Public Cloud - US
Operational
Insurity Business Intelligence
Operational
Insurity Public Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Sure Bureau Rating
Operational
Insurity Public Cloud - US
?
Operational
Insurity AI Assistant
Operational
Insurity Public Cloud - US
?
Operational
Insurity Underwriting Workbench
Operational
Insurity Public Cloud - US
?
Operational
Insurity Support Applications
Operational
PPM
Operational
iCenter
Operational
Insurity Support Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Production Maintenance: Sure Billing-as-a-Service Sep 19, 2025 21:00 - Sep 20, 2025 03:00 EDT
The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment is planned as specified.
During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Posted on Sep 17, 2025 - 15:37 EDT
Please be advised that scheduled maintenance in our Production environment is planned as specified.
During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Posted on Sep 17, 2025 - 15:37 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Private Cloud - US Sep 21, 2025 00:00-06:00 EDT
The following is an important message to all Insurity Customers on Insurity Private Cloud - US from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 17, 2025 - 18:29 EDT
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 17, 2025 - 18:29 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US Sep 21, 2025 00:00-06:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 18, 2025 - 13:10 EDT
Sep 18, 2025 - 13:10 EDT
Scheduled -
The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 17, 2025 - 18:29 EDT
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 17, 2025 - 18:29 EDT
PPM Scheduled Maintenance Notice Sep 28, 2025 04:00-14:30 EDT
Upcoming scheduled maintenance notice
The following is an important message to all PPM users.
Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.
During this maintenance period, PPM may not be available.
We are sorry for any inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 15, 2025 - 09:22 EDT
The following is an important message to all PPM users.
Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.
During this maintenance period, PPM may not be available.
We are sorry for any inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 15, 2025 - 09:22 EDT
Advance Notice - Sure Submission Gateway Disaster Recovery Exercise Notification Oct 18, 2025 06:00-17:00 EDT
The following is an important message to Sure Submission Gateway customers.
Friendly reminder that the annual Sure Submission Gateway Suite Disaster Recovery exercise is planned for Saturday, October 18, 2025 from 06:00 AM to 05:00 PM EDT.
During this Disaster Recovery exercise, the Sure Submission Gateway will not be available while we are running tests in the secondary region.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 11, 2025 - 14:18 EDT
Friendly reminder that the annual Sure Submission Gateway Suite Disaster Recovery exercise is planned for Saturday, October 18, 2025 from 06:00 AM to 05:00 PM EDT.
During this Disaster Recovery exercise, the Sure Submission Gateway will not be available while we are running tests in the secondary region.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 11, 2025 - 14:18 EDT