REMINDER: 2025 Insurity Production Change Freeze / Blackout Period
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 2025 - 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 2025 00:00 - Jan 5, 2026 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 22, 2025 00:00 - Jan 5, 2026 00:00 EST
Scheduled - Hello Everyone
REMINDER:
As we prepare for the last quarter of 2025, Insurity Cloud Operation Leadership is providing this advance notice of the upcoming Production Change Freeze / Blackout Period at the end of the year. These change freezes are common operating procedure implemented to minimize risk from production changes and or reduced holiday period resource coverage during our clients’ critical year end window.
This year the change freeze period will run from: Monday, December 22, 2025 through Sunday, January 4, 2026

Please use the information below to visualize what is and is not permitted during the freeze window:

Permitted:
Critical or High severity issue mitigation
Site Maintenance/Data Maintenance items that are low impacting changes that have been reviewed by Development & Operations Leads
Regulatory/Compliance Product Service Releases

Not Permitted:
Regular or planned change to production applications or infrastructure (including Scheduled and Non-Scheduled Service Release Deployments not related to Regulatory/Compliance)

Please reach out to your Customer Success resource with any questions or concerns.

Thank you,
Cloud Operations
Dec 22, 2025 00:00 - Jan 5, 2026 00:00 EST

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Under Maintenance
Insurity Public Cloud - Canada Under Maintenance
Insurity Private Cloud - US Under Maintenance
Insurity Private Cloud - Canada (Non Production) Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity ClaimsXPress Under Maintenance
Insurity Public Cloud - US - New Under Maintenance
Insurity Public Cloud - US - Old Under Maintenance
Insurity Private Cloud - US Under Maintenance
Insurity Public Cloud - Canada Under Maintenance
Insurity Decisions Suite Under Maintenance
Insurity Private Cloud - US Under Maintenance
Insurity Public Cloud - Canada Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Marine Suite Under Maintenance
Insurity Public Cloud - Canada Under Maintenance
Insurity Workers’ Comp Suite Under Maintenance
Insurity Public Cloud - Canada Under Maintenance
Insurity Private Cloud - US Under Maintenance
Insurity Public Cloud - US Under Maintenance
Sure Personal Suite Under Maintenance
Insurity Public Cloud - US Under Maintenance
Sure Commercial Suite Under Maintenance
Insurity Public Cloud - US Under Maintenance
Sure MGA / Insurity Pro Suite Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Premium Audit / Sure Loss Control Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Submission Gateway Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Billing-as-a-Service Under Maintenance
Insurity Public Cloud - US Under Maintenance
Sure Payments Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Geospatial Analytics Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Predictive Analytics Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Data Depot Under Maintenance
Insurity Private Cloud - US Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Connect Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Business Intelligence Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Public Cloud - Canada Under Maintenance
Sure Bureau Rating Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity AI Assistant Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Underwriting Workbench Under Maintenance
Insurity Public Cloud - US Under Maintenance
Insurity Support Applications Under Maintenance
PPM Under Maintenance
iCenter Under Maintenance
Insurity Support Website Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 24, 2025

No incidents reported today.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

Unresolved incident: REMINDER: 2025 Insurity Production Change Freeze / Blackout Period.

Dec 21, 2025

No incidents reported.

Dec 20, 2025
Emergency Maintenance - Insurity Cloud Canada
Completed - The scheduled maintenance has been completed.
Dec 20, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 20, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.


We would like to inform you about an upcoming emergency maintenance scheduled today, Saturday, December 20st.

The maintenance will start at 12:00 PM EST and is expected to last approximately 6 hours.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not unavailable intermittently.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 19, 16:40 EST
Scheduled Production Maintenance: Sure Billing-as-a-Service
Completed - The scheduled maintenance has been completed.
Dec 20, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 19, 21:00 EST
Scheduled - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Dec 16, 15:01 EST
Dec 19, 2025
Dec 18, 2025
Notification: Insurity Marine Suite Cognos Overnight Jobs Not Up to Date
Resolved - This incident has been resolved.
Dec 18, 12:32 EST
Update - We are continuing to monitor for any further issues.
Dec 16, 08:48 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 16, 08:48 EST
Update - We are continuing to work on a fix for this issue.
Dec 12, 16:02 EST
Identified - Update:
Our teams have continued to actively work on the Cognos reporting issue. As planned, the data refresh has been completed and all reporting data is now up to date.

Additionally, please be advised that we will be performing maintenance on the Cognos server this evening starting at 9:00 PM EST, with an estimated duration of approximately 90 minutes. This maintenance is intended to stabilize the environment.

Thank you for your understanding and continued patience.

____________________________________________________________________________________________________________________________________________

We have identified an issue affecting the Insurity Marine Suite Cognos overnight jobs. As a result, Cognos reports are not up to date.
Our teams are actively investigating the issue in collaboration with Microsoft to determine the underlying cause.

In parallel, we have initiated a refresh of the reporting environment to restore the latest available data.
We will continue to provide updates as more information becomes available or once the reports are fully restored.

Thank you for your patience and understanding as we work to resolve this incident.
Dec 12, 12:15 EST
Emergency Maintenance - Insurity Cloud Canada
Completed - The scheduled maintenance has been completed.
Dec 18, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.


We would like to inform you about an upcoming emergency maintenance scheduled today, Thursday, December 17th.

The maintenance will start at 12:00 PM EST and is expected to last approximately 6 hours.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not unavailable intermittently.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 17, 16:39 EST
Dec 17, 2025
Emergency Maintenance - Insurity Cloud Canada
Completed - The scheduled maintenance has been completed.
Dec 17, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 21:48 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.


We would like to inform you that the emergency maintenance that was scheduled for 8:00 PM EST today, Wednesday, December 17th, will have to be further extended. The maintenance is now expected to last until 11 PM EST.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not unavailable intermittently.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 17, 21:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 21:15 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.


We would like to inform you that the emergency maintenance that was scheduled for 8:00 PM EST today, Wednesday, December 17th, will have to be extended. The maintenance is now expected to last until 10 PM EST.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not unavailable intermittently.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 17, 21:11 EST
Emergency Maintenance - Insurity Cloud Canada
Completed - The scheduled maintenance has been completed.
Dec 17, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 20:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.


We would like to inform you about an upcoming emergency maintenance scheduled today, Wednesday, December 17th.

The maintenance will start at 8:00 PM EST and is expected to last approximately 60 minutes.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not unavailable intermittently.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 17, 11:22 EST
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Dec 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 11, 11:52 EST
Dec 13, 2025
Early Notice- Insurity Business Intelligence [Qlik] in AWS DR Exercise Notification
Completed - The scheduled maintenance has been completed.
Dec 13, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 08:00 EST
Scheduled - The following is an important message to AWS hosted Insurity Business Intelligence [QLIK] Customers from Insurity Customer Support.

We are pleased to announce that the annual QLIK Disaster Recovery exercise is planned for Saturday, December 13, 2025 8:00am ET through 6:00pm ET.

During this Disaster Recovery exercise, the QLIK application will not be available while we are running tests in the secondary region.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Nov 11, 10:44 EST
Advance Notice- Sure Billing-as-a-Service Disaster Recovery Exercise Notification
Completed - The scheduled maintenance has been completed.
Dec 13, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 08:00 EST
Update - The following is an important message to Sure Billing-as-a-Service customers from Insurity Customer Support.

The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.

During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.

The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.

Regards,
Insurity
Dec 10, 11:08 EST
Scheduled - The following is an important message to Sure Billing-as-a-Service customers from Insurity Customer Support.

The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.

During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.

The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.

Regards,
Insurity
Oct 28, 14:18 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
Dec 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:00 EST
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Dec 11, 11:28 EST
Dec 12, 2025
Maintenance Notification: Insurity Marine Suite - Cognos
Completed - The scheduled maintenance has been completed.
Dec 12, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 21:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 16:06 EST
Scheduled - To stabilize the Insurity Marine Suite Cognos reporting environment, we will be performing a scheduled maintenance tonight. During this time, Cognos reports may be temporarily unavailable. Once the maintenance is complete, the environment will be restored, and reports will resume normal operation.
We appreciate your patience and understanding as we work to ensure system stability. If you have any questions or concerns, please contact our support team.
Thank you,
Dec 12, 16:00 EST
Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage