Insurity Status

All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Insurity Private Cloud - Canada (Non Production) Operational

Insurity Public Cloud - US Operational

Insurity ClaimsXPress Operational

Insurity Public Cloud - US - New Operational

Insurity Public Cloud - US - Old Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Decisions Suite Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Public Cloud - US Operational

Insurity Marine Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - Canada (Non Production) Operational

Insurity Workers’ Comp Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - US Operational

Sure Personal Suite Operational

Insurity Public Cloud - US Operational

Sure Commercial Suite Operational

Insurity Public Cloud - US Operational

Sure MGA / Insurity Pro Suite Operational

Insurity Public Cloud - US Operational

Insurity Premium Audit / Sure Loss Control Operational

Insurity Public Cloud - US Operational

Insurity Submission Gateway Operational

Insurity Public Cloud - US Operational

Insurity Billing-as-a-Service Operational

Insurity Public Cloud - US Operational

Sure Payments Operational

Insurity Public Cloud - US Operational

Insurity Geospatial Analytics Operational

Insurity Public Cloud - US Operational

Insurity Predictive Analytics Operational

Insurity Public Cloud - US Operational

Insurity Data Depot Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - US Operational

Insurity Connect Operational

Insurity Public Cloud - US Operational

Insurity Business Intelligence Operational

Insurity Public Cloud - US Operational

Insurity Public Cloud - Canada Operational

Sure Bureau Rating Operational

Insurity Public Cloud - US Operational

Insurity AI Assistant Operational

Insurity Public Cloud - US Operational

Insurity Underwriting Workbench Operational

Insurity Public Cloud - US Operational

Insurity Support Applications Operational

PPM Operational

iCenter Operational

Insurity Support Website Operational

Anywhere 365 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 28, 2026

No incidents reported today.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

Issue Identified with Bridge Specialty and Insurity Marine Suite

Resolved - This incident has been resolved.
Feb 24, 14:01 EST

Monitoring - The following is an important message from Insurity Customer Support.

As of 10:20 AM EST, Insurity Cloud Operations has restored access to all Insurity applications and related services.
We are continuing to monitor the situation and will take further action where required.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 10:22 EST

Investigating - The following is an important message from Insurity Customer Support.

An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Bridge Specialty and Insurity Marine Suite products. We are currently investigating the issue and an email will be sent once it has been resolved.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 09:13 EST

Notification: Issue identified with Insurity Decisions Suite

Resolved - This incident has been resolved.
Feb 24, 09:11 EST

Update - The following is an important message from Insurity Customer Support.

As of 9:00 AM EST, Insurity Cloud Operations can confirm that all applications and related functions of our platform are fully operational.

Please note that at this time, there are no further update planned on this incident. We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 09:10 EST

Investigating - The following is an important message from Insurity Customer Support.

An issue has been raised to the Insurity Cloud Operations team of a problem affecting our Insurity Decisions Suite platform. We are currently investigating the issue and an email will be sent once it has been resolved.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Feb 24, 08:33 EST

Feb 23, 2026

No incidents reported.

Feb 22, 2026

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US

Completed - The scheduled maintenance has been completed.
Feb 22, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 EST

Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Feb 18, 14:18 EST

Feb 21, 2026

Notification: Scheduled Production Maintenance - FTP upgrade

Completed - The scheduled maintenance has been completed.
Feb 21, 03:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 00:00 EST

Scheduled - We would like to inform you of a planned FTP upgrade activity scheduled for the Production environment as per specified date and time, as part of our ongoing platform maintenance and improvement efforts.

Impact Details
- During the upgrade window, FTP user accounts in the Production environment may be temporarily impacted.
- Any batch jobs or automated processes that rely on these FTP accounts in the Production environment may also be affected during this period.

Post-Upgrade
- Once the upgrade is completed, all FTP services and related batch jobs are expected to function as usual.
- No changes are required from your end unless issues are observed.

Support

If you encounter any issues following the upgrade or have concerns related to your FTP integrations or batch jobs, please reach out to Insurity Customer Support, support@insurity.com, promptly so we can assist you.

We appreciate your cooperation and understanding as we work to enhance system reliability and security.
Feb 19, 16:26 EST

Scheduled Production Maintenance: Sure Billing-as-a-Service

Completed - The scheduled maintenance has been completed.
Feb 21, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 EST

Scheduled - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Feb 18, 14:20 EST

Feb 20, 2026

Notification: Insurity Support Calls - Planned Telephony Maintenance

Completed - The scheduled maintenance has been completed.
Feb 20, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 EST

Scheduled - Dear Customers,

We will be upgrading our Anywhere 365 telephony platform on Friday, February 20, between 6:00 PM and 8:00 PM EST.

During this window, all incoming support calls will be routed to our external call center and then transferred into the Insurity Support Portal as applicable. There is no expected downtime for the Insurity application itself, though you may experience slightly longer response times on phone calls.

Chat, email-based support, and the Support Portal will not be impacted and will operate as normal.

This upgrade moves us to the latest supported Anywhere 365 version, improving stability, security, and routing capabilities so we can continue to enhance overall support performance.
Feb 19, 16:58 EST

PPM Scheduled Maintenance Notice

Completed - The scheduled maintenance has been completed.
Feb 20, 04:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:30 EST

Scheduled - Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Feb 5, 09:14 EST

Feb 19, 2026

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

Notice: Insurity Annual US Public Cloud Disaster Recovery Exercise

Completed - The scheduled maintenance has been completed.
Feb 15, 18:44 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:00 EST

Scheduled - Notification: Insurity Annual US Public Cloud Disaster Recovery Exercise – Sunday, February 15, 2026

The following is an important message to Insurity Customers from Insurity Customer Support.

Insurity Cloud Operations will be conducting our annual US Public Cloud Disaster Recovery exercise on Sunday, February 15, 2026 from 8:00am-9:00pm ET.

During this exercise, all US Public Cloud production environments will be offline for the following products only: Insurity Decisions Suite, Insurity Workers’ Comp Suite, Insurity ClaimsXPress, Insurity Bridge Specialty and WINS

As part of the disaster recovery exercise, our customers will have the opportunity to participate and conduct independent testing from 12:00pm to 3:00pm ET. If your organization wishes to participate in testing, please click the link below to complete our registration form by 12:00pm ET Friday, February 6, 2026.

Note: The Disaster Recovery Exercise results will be available to all hosted clients, regardless of participation.

Please contact your Customer Success Representative or Customer Support if you have any questions.

Registration Link: https://forms.office.com/r/yG4uiZNrB6

Sincerely,

Insurity Cloud Operations
Feb 3, 12:24 EST

Reminder: Insurity Annual US Public Cloud Disaster Recovery Exercise – Sunday, February 15, 2026

Completed - The scheduled maintenance has been completed.
Feb 15, 18:43 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 08:01 EST

Scheduled - Reminder: Insurity Annual US Public Cloud Disaster Recovery Exercise – Sunday, February 15, 2026

The following is an important message to Insurity Customers from Insurity Cloud Operations.

Insurity Cloud Operations will be conducting our annual US Public Cloud Disaster Recovery exercise on Sunday, February 15, 2026 from 8:00am-9:00pm ET.

During this exercise, all US Public Cloud production and non-production environments will be offline for the following products only: Insurity Decisions Suite, Insurity Workers’ Comp Suite, Insurity ClaimsXPress, Insurity Bridge Specialty and WINS.

Cloud Tools (Download Center, Address Matcher, FIT/FAT, Underwriting Tool) will also be unavailable during the exercise.

Please contact your Customer Success Representative or Customer Support if you have any questions.

Sincerely,

Insurity Cloud Operations
Feb 10, 13:03 EST

Feb 14, 2026

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US

Completed - The scheduled maintenance has been completed.
Feb 14, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 00:00 EST