All Systems Operational
About This Site
Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.
Insurity Bridge Specialty Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity Public Cloud - US
Operational
Insurity ClaimsXPress
Operational
Insurity Public Cloud - US - New
Operational
Insurity Public Cloud - US - Old
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Decisions Suite
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Public Cloud - US
Operational
Insurity Marine Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Workers’ Comp Suite
?
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Sure Personal Suite
Operational
Insurity Public Cloud - US
Operational
Sure Commercial Suite
Operational
Insurity Public Cloud - US
Operational
Sure MGA / Insurity Pro Suite
Operational
Insurity Public Cloud - US
Operational
Insurity Premium Audit / Sure Loss Control
Operational
Insurity Public Cloud - US
Operational
Insurity Submission Gateway
?
Operational
Insurity Public Cloud - US
Operational
Insurity Billing-as-a-Service
Operational
Insurity Public Cloud - US
Operational
Sure Payments
Operational
Insurity Public Cloud - US
Operational
Insurity Geospatial Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Predictive Analytics
?
Operational
Insurity Public Cloud - US
Operational
Insurity Data Depot
?
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Insurity Connect
Operational
Insurity Public Cloud - US
Operational
Insurity Business Intelligence
Operational
Insurity Public Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Sure Bureau Rating
Operational
Insurity Public Cloud - US
?
Operational
Insurity AI Assistant
Operational
Insurity Public Cloud - US
?
Operational
Insurity Underwriting Workbench
Operational
Insurity Public Cloud - US
?
Operational
Insurity Support Applications
Operational
PPM
Operational
iCenter
Operational
Insurity Support Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Advance Notice- Sure Commercial Policy Disaster Recovery Exercise Nov 8, 2025 00:00-18:00 EST
The following is an important message to Insurity Sure Commercial Policy customers from Insurity Customer Support.
Our annual Sure Commercial Policy Disaster Recovery exercise is planned for Saturday, November 8, 2025, from 12:00am to 6:00pm ET.
During this exercise, the Sure Commercial Policy application will not be available while we are running tests in the secondary region.
The results of the test scenarios will be made available to all Sure Commercial Policy customers at the conclusion of the exercise upon request.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Regards,
Insurity
Posted on Sep 25, 2025 - 15:43 EDT
Our annual Sure Commercial Policy Disaster Recovery exercise is planned for Saturday, November 8, 2025, from 12:00am to 6:00pm ET.
During this exercise, the Sure Commercial Policy application will not be available while we are running tests in the secondary region.
The results of the test scenarios will be made available to all Sure Commercial Policy customers at the conclusion of the exercise upon request.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Regards,
Insurity
Posted on Sep 25, 2025 - 15:43 EDT
Advance Notice- Sure Billing-as-a-Service Disaster Recovery Exercise Notification Dec 13, 2025 08:00-18:00 EST
The following is an important message to Sure Billing-as-a-Service customers from Insurity Customer Support.
The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.
During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.
The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Regards,
Insurity
Posted on Oct 28, 2025 - 14:18 EDT
The annual Sure Billing-as-a-Service Disaster Recovery exercise is planned for Saturday, December 13, 2025 from 8:00am to 6:00pm ET.
During this Disaster Recovery exercise, the Sure Billing-as-a-Service will not be available while we are running tests in the secondary region.
The results of the test scenarios will be made available to all Sure BaaS customers at the conclusion of the exercise upon request.
Please do not hesitate to contact Customer Support through our support portal if you have any questions.
Regards,
Insurity
Posted on Oct 28, 2025 - 14:18 EDT
Notification: 2025 Insurity Production Change Freeze / Blackout Period Dec 22, 2025 00:00 - Jan 5, 2026 00:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 30, 2025 - 15:06 EDT
Sep 30, 2025 - 15:06 EDT
Scheduled -
Hello Everyone
As we prepare for the last quarter of 2025, Insurity Cloud Operation Leadership is providing this advance notice of the upcoming Production Change Freeze / Blackout Period at the end of the year. These change freezes are common operating procedure implemented to minimize risk from production changes and or reduced holiday period resource coverage during our clients’ critical year end window.
This year the change freeze period will run from: Monday, December 22, 2025 through Sunday, January 4, 2026
Please use the information below to visualize what is and is not permitted during the freeze window:
Permitted:
Critical or High severity issue mitigation
Site Maintenance/Data Maintenance items that are low impacting changes that have been reviewed by Development & Operations Leads
Not Permitted:
Regular or planned change to production applications or infrastructure (including Scheduled and Non-Scheduled Service Release Deployments)
Please reach out to your Customer Success resource with any questions or concerns.
Thank you,
Cloud Operations
Sep 30, 2025 - 15:03 EDT
As we prepare for the last quarter of 2025, Insurity Cloud Operation Leadership is providing this advance notice of the upcoming Production Change Freeze / Blackout Period at the end of the year. These change freezes are common operating procedure implemented to minimize risk from production changes and or reduced holiday period resource coverage during our clients’ critical year end window.
This year the change freeze period will run from: Monday, December 22, 2025 through Sunday, January 4, 2026
Please use the information below to visualize what is and is not permitted during the freeze window:
Permitted:
Critical or High severity issue mitigation
Site Maintenance/Data Maintenance items that are low impacting changes that have been reviewed by Development & Operations Leads
Not Permitted:
Regular or planned change to production applications or infrastructure (including Scheduled and Non-Scheduled Service Release Deployments)
Please reach out to your Customer Success resource with any questions or concerns.
Thank you,
Cloud Operations
Sep 30, 2025 - 15:03 EDT