Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 2025 - 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 13, 2025 00:00-06:00 EDT

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Under Maintenance
Insurity Public Cloud - US - New Under Maintenance
Insurity Public Cloud - US - Old Under Maintenance
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Workers’ Comp Suite ? Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA / Insurity Pro Suite Operational
Insurity Public Cloud - US Operational
Insurity Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Insurity Submission Gateway ? Operational
Insurity Public Cloud - US Operational
Insurity Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics ? Operational
Insurity Public Cloud - US Operational
Insurity Data Depot ? Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US ? Operational
Insurity AI Assistant Operational
Insurity Public Cloud - US ? Operational
Insurity Underwriting Workbench Operational
Insurity Public Cloud - US ? Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iCenter Scheduled Maintenance Notice Sep 16, 2025 21:00-23:00 EDT

Upcoming scheduled maintenance notice

The following is an important message to all iCenter users.

Please be advised that scheduled maintenance for iCenter is planned during the posted time.

During this maintenance period, iCenter may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 12, 2025 - 23:02 EDT

Advance Notice - Sure Submission Gateway Disaster Recovery Exercise Notification Oct 18, 2025 06:00-17:00 EDT

The following is an important message to Sure Submission Gateway customers.

Friendly reminder that the annual Sure Submission Gateway Suite Disaster Recovery exercise is planned for Saturday, October 18, 2025 from 06:00 AM to 05:00 PM EDT.

During this Disaster Recovery exercise, the Sure Submission Gateway will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Sep 11, 2025 - 14:18 EDT
Sep 13, 2025

Unresolved incident: Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:01 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 2, 13:02 EDT
Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 EDT
Scheduled - The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.


Please be advised that scheduled maintenance in our Production Environment is planned for the date and time specified below.

During this maintenance period the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 2, 13:05 EDT
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
Scheduled Production Maintenance - Insurity Marine Suite
Completed - The scheduled maintenance has been completed.
Aug 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 23:00 EDT
Scheduled - The following is an important message to all Insurity Marine Suite Customers.



Please be advised that scheduled maintenance is planned in our Production Environment for the date and time specified.

During this maintenance period the Integrations platform may not be available. the Insurity Marine Suite Web Application will be functional.

We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Aug 27, 10:28 EDT
Scheduled Production Maintenance - Insurity Bridge Specialty
Completed - The scheduled maintenance has been completed.
Aug 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 23:00 EDT
Scheduled - The following is an important message to all Insurity Bridge Specialty Customers.



Please be advised that scheduled maintenance is planned in our Production Environment for the date and time specified.

During this maintenance period the Integrations platform may not be available. the Insurity Bridge Specialty Web Application will be functional.

We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Aug 27, 10:28 EDT
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