Insurity Status

All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Insurity Private Cloud - Canada (Non Production) Operational

Insurity Public Cloud - US Operational

Insurity ClaimsXPress Operational

Insurity Public Cloud - US - New Operational

Insurity Public Cloud - US - Old Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Decisions Suite Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - Canada Operational

Insurity Public Cloud - US Operational

Insurity Marine Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Workers’ Comp Suite Operational

Insurity Public Cloud - Canada Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - US Operational

Sure Personal Suite Operational

Insurity Public Cloud - US Operational

Sure Commercial Suite Operational

Insurity Public Cloud - US Operational

Sure MGA Suite Operational

Insurity Public Cloud - US Operational

Sure Premium Audit / Sure Loss Control Operational

Insurity Public Cloud - US Operational

Sure Submission Gateway Operational

Insurity Public Cloud - US Operational

Sure Billing-as-a-Service Operational

Insurity Public Cloud - US Operational

Sure Payments Operational

Insurity Public Cloud - US Operational

Insurity Geospatial Analytics Operational

Insurity Public Cloud - US Operational

Insurity Predictive Analytics Operational

Insurity Public Cloud - US Operational

Insurity Data Depot Operational

Insurity Private Cloud - US Operational

Insurity Public Cloud - US Operational

Insurity Connect Operational

Insurity Public Cloud - US Operational

Insurity Business Intelligence Operational

Insurity Public Cloud - US Operational

Insurity Public Cloud - Canada Operational

Sure Bureau Rating Operational

Insurity Public Cloud - US Operational

Sure AI Assistant Operational

Insurity Public Cloud - US Operational

Sure Underwriting Workbench Operational

Insurity Public Cloud - US Operational

Insurity Support Applications Operational

PPM Operational

iCenter Operational

Insurity Support Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US

Completed - The scheduled maintenance has been completed.
Jun 29, 02:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 EDT

Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 25, 17:20 EDT

Scheduled Production Maintenance - Insurity ClaimsXPress

Completed - The scheduled maintenance has been completed.
Jun 29, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:01 EDT

Scheduled - The following is an important message to all Insurity ClaimsXPress Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity ClaimsXPress Application, Integrations Platform, and Reporting Platform may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 25, 11:12 EDT

Jun 28, 2025

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

PPM Scheduled Maintenance Notice

Completed - The scheduled maintenance has been completed.
Jun 23, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 EDT

Scheduled - Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 10, 09:29 EDT

Notification: Bridge Specialty Suite UAT Maintenance

Completed - The scheduled maintenance has been completed.
Jun 23, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:00 EDT

Scheduled - The following is an important message to all Bridge Specialty Suite Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Implementation, IAT, and UAT Environments is planned.

During this maintenance period the Bridge Specialty Suite Application, Integrations Platform and Cognos Reporting Platform may not be available for all Implementation, IAT, and UAT environments.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 11:46 EDT

Jun 22, 2025

No incidents reported.

Jun 21, 2025

Insurity Predictive Analytics 2025 Disaster Recovery Exercise

Completed - The scheduled maintenance has been completed.
Jun 21, 11:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 06:00 EDT

Update - FINAL REMINDER

The following is an important message to Insurity Predictive Analytics customers.

Friendly reminder that the annual Insurity Predictive Analytics Disaster Recovery exercise is planned for Saturday, June 21, 2025 from 8:00am to 6:00pm EDT.

During this Disaster Recovery exercise, Insurity Predictive Analytics will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions
Jun 17, 12:30 EDT

Update - The following is an important message to Insurity Predictive Analytics customers.

Friendly reminder that the annual Insurity Predictive Analytics Disaster Recovery exercise is planned for Saturday, June 21, 2025 from 8:00am to 6:00pm EDT.

During this Disaster Recovery exercise, Insurity Predictive Analytics will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact
May 27, 10:54 EDT

Scheduled - The following is an important message to Insurity Predictive Analytics customers.

Friendly reminder that the annual Insurity Predictive Analytics Disaster Recovery exercise is planned for Saturday, June 21, 2025 from 8:00am to 6:00pm EDT.

During this Disaster Recovery exercise, Insurity Predictive Analytics will not be available while we are running tests in the secondary region.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions
Apr 16, 12:54 EDT

Scheduled Production Maintenance: Sure Billing-as-a-Service

Completed - The scheduled maintenance has been completed.
Jun 21, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 EDT

Scheduled - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
Jun 17, 14:19 EDT

Jun 20, 2025

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

EMERGENCY Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada

Completed - The scheduled maintenance has been completed.
Jun 17, 23:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:02 EDT

Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.

Please be advised that EMERGENCY maintenance in our Production environment is planned. This maintenance is to address a zero day vulnerability that is considered an imminent threat and requires immediate patching. For more information, please refer to this update:
CVE-2025-33053 - Security Update Guide - Microsoft Security Response Center

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 15:13 EDT

EMERGENCY Production Maintenance - Insurity Applications on Insurity Private Cloud - US

Completed - The scheduled maintenance has been completed.
Jun 17, 23:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 EDT

Scheduled - The following is an important message to all Insurity Customers on Insurity Private Cloud - US from Insurity Customer Support.

Please be advised that EMERGENCY maintenance in our Production environment is planned. This maintenance is to address a zero day vulnerability that is considered an imminent threat and requires immediate patching. For more information, please refer to this update:
CVE-2025-33053 - Security Update Guide - Microsoft Security Response Center

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 15:06 EDT

EMERGENCY Production Maintenance - Insurity Applications on Insurity Public Cloud - US

Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:02 EDT

Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that EMERGENCY maintenance in our Production environment is planned. This maintenance is to address a zero day vulnerability that is considered an imminent threat and requires immediate patching. For more information, please refer to this update:
CVE-2025-33053 - Security Update Guide - Microsoft Security Response Center

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Jun 17, 15:10 EDT

EMERGENCY Production Maintenance - Insurity Applications on Insurity Public Cloud - US

Completed - The scheduled maintenance has been completed.
Jun 17, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:01 EDT