Update - Update on the Salesforce / Klue Security Incident
We are continuing to work with our forensic partners regarding the Klue security incident, and our eDiscovery process remains ongoing. We will provide updates as soon as possible. Thank you for your patience.
We are committed to protecting our customers, maintaining transparency, and providing relevant updates.
Thank you.
Jay Wilson
CIO & CISO
Jul 09, 2026 - 10:49 EDT
We are continuing to work with our forensic partners regarding the Klue security incident, and our eDiscovery process remains ongoing. We will provide updates as soon as possible. Thank you for your patience.
We are committed to protecting our customers, maintaining transparency, and providing relevant updates.
Thank you.
Jay Wilson
CIO & CISO
Jul 09, 2026 - 10:49 EDT
Update - Update on the Salesforce / Klue Security Incident
As an update to our prior notification regarding the Salesforce / Klue security incident, we wanted to share that our initial review of the exposed secrets (including credentials and keys) within Insurity’s CRM data has identified a very limited set of active credentials. We have taken the proactive step to rotate or reset all of these secrets. If you did not receive a direct message from Insurity regarding this incident, no secrets connected to your organization were impacted.
Because the Salesforce / Klue event did not involve Insurity products, there are no Customer actions required to maintain the security of Insurity products.
We recommend extra vigilance with respect to potential phishing and social engineering attempts because the accessed information came from Insurity’s CRM system and included business contact information. If you receive any messages that seem suspicious, please do not click links and provide any further information.
We are committed to protecting our customers, maintaining transparency, and providing relevant updates.
Thank you.
Jay Wilson
CIO & CISO
Jun 22, 2026 - 11:05 EDT
As an update to our prior notification regarding the Salesforce / Klue security incident, we wanted to share that our initial review of the exposed secrets (including credentials and keys) within Insurity’s CRM data has identified a very limited set of active credentials. We have taken the proactive step to rotate or reset all of these secrets. If you did not receive a direct message from Insurity regarding this incident, no secrets connected to your organization were impacted.
Because the Salesforce / Klue event did not involve Insurity products, there are no Customer actions required to maintain the security of Insurity products.
We recommend extra vigilance with respect to potential phishing and social engineering attempts because the accessed information came from Insurity’s CRM system and included business contact information. If you receive any messages that seem suspicious, please do not click links and provide any further information.
We are committed to protecting our customers, maintaining transparency, and providing relevant updates.
Thank you.
Jay Wilson
CIO & CISO
Jun 22, 2026 - 11:05 EDT
Identified - The following is an important message from Insurity Information Security.
We are writing to inform you that we are actively investigating a security incident involving Klue and Salesforce. On June 16th, Salesforce notified Insurity of suspicious activity involving the Klue connected application used by Insurity. Following this notification, Insurity began investigating the validity and nature of this incident. While our investigation is ongoing, we can confirm at this time, that the Insurity cloud, managed infrastructure, and related systems have not been impacted by this incident. Our investigation is still ongoing and focused on whether any customer data held within Salesforce has been impacted at this time.
This is unfortunately an incident that has impacted multiple Klue / Salesforce customers and we are working with the parties to gather additional details as they become available. We are treating this incident with urgency and will update you as additional details become available.
Please do not hesitate to contact security@insurity.com if you have any questions.
Jun 18, 2026 - 18:01 EDT
We are writing to inform you that we are actively investigating a security incident involving Klue and Salesforce. On June 16th, Salesforce notified Insurity of suspicious activity involving the Klue connected application used by Insurity. Following this notification, Insurity began investigating the validity and nature of this incident. While our investigation is ongoing, we can confirm at this time, that the Insurity cloud, managed infrastructure, and related systems have not been impacted by this incident. Our investigation is still ongoing and focused on whether any customer data held within Salesforce has been impacted at this time.
This is unfortunately an incident that has impacted multiple Klue / Salesforce customers and we are working with the parties to gather additional details as they become available. We are treating this incident with urgency and will update you as additional details become available.
Please do not hesitate to contact security@insurity.com if you have any questions.
Jun 18, 2026 - 18:01 EDT
About This Site
Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.
Insurity Bridge Specialty Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity Public Cloud - US
Operational
Insurity ClaimsXPress
Operational
Insurity Public Cloud - US - New
Operational
Insurity Public Cloud - US - Old
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Decisions Suite
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Insurity Public Cloud - US
Operational
Insurity Marine Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - Canada (Non Production)
Operational
Insurity Workers’ Comp Suite
Operational
Insurity Public Cloud - Canada
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Sure Personal Suite
Operational
Insurity Public Cloud - US
Operational
Sure Commercial Suite
Operational
Insurity Public Cloud - US
Operational
Sure MGA / Insurity Pro Suite
Operational
Insurity Public Cloud - US
Operational
Insurity Premium Audit / Sure Loss Control
Operational
Insurity Public Cloud - US
Operational
Insurity Submission Gateway
Operational
Insurity Public Cloud - US
Operational
Insurity Billing-as-a-Service
Operational
Insurity Public Cloud - US
Operational
Sure Payments
Operational
Insurity Public Cloud - US
Operational
Insurity Geospatial Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Predictive Analytics
Operational
Insurity Public Cloud - US
Operational
Insurity Data Depot
Operational
Insurity Private Cloud - US
Operational
Insurity Public Cloud - US
Operational
Insurity Connect
Operational
Insurity Public Cloud - US
Operational
Insurity Business Intelligence
Operational
Insurity Public Cloud - US
Operational
Insurity Public Cloud - Canada
Operational
Sure Bureau Rating
Operational
Insurity Public Cloud - US
Operational
Insurity AI Assistant
Operational
Insurity Public Cloud - US
Operational
Insurity Underwriting Workbench
Operational
Insurity Public Cloud - US
Operational
Insurity Support Applications
Operational
PPM
Operational
iCenter
Operational
Insurity Support Website
Operational
Anywhere 365
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US Sep 20, 2026 00:00-06:00 EDT
Update -
The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.
This maintenance will not proceed as scheduled.
The maintenance window previously announced for Sunday September 20, 2026 has been postponed.
This maintenance will be rescheduled. A new notification with the confirmed date and time will be sent in advance of the rescheduled window.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 18, 2026 - 13:37 EDT
This maintenance will not proceed as scheduled.
The maintenance window previously announced for Sunday September 20, 2026 has been postponed.
This maintenance will be rescheduled. A new notification with the confirmed date and time will be sent in advance of the rescheduled window.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 18, 2026 - 13:37 EDT
Scheduled -
The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 15, 2026 - 13:40 EDT
Please be advised that scheduled maintenance in our Production environment is planned.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Sep 15, 2026 - 13:40 EDT
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - Canada Oct 10, 2026 00:00-09:00 EDT
The following is an important message to all Insurity Customers on Insurity Public Cloud - Canada from Insurity Customer Support.
Please be advised that the scheduled maintenance in our Production Environment, previously announced for Saturday, October 3, 2026 has been rescheduled to Saturday, October 10, 2026.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Oct 10, 2026 - 00:00 EDT
Please be advised that the scheduled maintenance in our Production Environment, previously announced for Saturday, October 3, 2026 has been rescheduled to Saturday, October 10, 2026.
During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Oct 10, 2026 - 00:00 EDT
Scheduled Production Maintenance - Insurity Sure Premium Audit and Sure Loss Control Oct 10, 2026 00:00-09:00 EDT
The following is an important message to Sure Premium Audit and Sure Loss Control customers from Insurity Customer Support.
Please be advised that the scheduled maintenance in our Production Environment, previously announced for Saturday, October 3, 2026 has been rescheduled to Saturday, October 10, 2026.
During this maintenance period, the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Oct 10, 2026 - 00:00 EDT
Please be advised that the scheduled maintenance in our Production Environment, previously announced for Saturday, October 3, 2026 has been rescheduled to Saturday, October 10, 2026.
During this maintenance period, the Insurity Sure Premium Audit and Sure Loss Control applications may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
Posted on Oct 10, 2026 - 00:00 EDT
Notification: Production Upgrade for the Insurity Interface Platform Oct 17, 2026 00:00-17:00 EDT
This is an important message for all Insurity Marine Suite and Bridge Specialty Suite clients using Insurity Integration Services.
Insurity is upgrading our production integration platform to the latest version of BizTalk as part of a broader set of infrastructure enhancements. This upgrade reflects our continued investment in providing a modern, resilient, and fully supported platform for our clients.
The production cutover is planned for the regularly scheduled maintenance window on Saturday, November 14, 2026. An alternate date will be communicated if the planned upgrade must be delayed.
We have also reserved the following production maintenance windows for final validation of the upgraded BizTalk platform:
Saturday, September 26, 2026
Saturday, October 3, 2026
Saturday, October 17, 2026
Additional details, including timing, planned activities, potential service impacts, and any client participation requirements, will be communicated once planning is finalized.
No changes to integration endpoints or configurations are expected. If you have questions, please contact your Customer Success Representative or Insurity Customer Support.
Thank you for your partnership and support as we continue to enhance and modernize the Insurity Cloud.
Posted on Jul 30, 2026 - 16:16 EDT
Insurity is upgrading our production integration platform to the latest version of BizTalk as part of a broader set of infrastructure enhancements. This upgrade reflects our continued investment in providing a modern, resilient, and fully supported platform for our clients.
The production cutover is planned for the regularly scheduled maintenance window on Saturday, November 14, 2026. An alternate date will be communicated if the planned upgrade must be delayed.
We have also reserved the following production maintenance windows for final validation of the upgraded BizTalk platform:
Saturday, September 26, 2026
Saturday, October 3, 2026
Saturday, October 17, 2026
Additional details, including timing, planned activities, potential service impacts, and any client participation requirements, will be communicated once planning is finalized.
No changes to integration endpoints or configurations are expected. If you have questions, please contact your Customer Success Representative or Insurity Customer Support.
Thank you for your partnership and support as we continue to enhance and modernize the Insurity Cloud.
Posted on Jul 30, 2026 - 16:16 EDT
PPM Scheduled Maintenance Notice Oct 24, 2026 09:30-14:30 EDT
We will be undergoing scheduled maintenance during this time.
Posted on Sep 29, 2026 - 07:39 EDT
Posted on Sep 29, 2026 - 07:39 EDT
Notification: Production Upgrade for the Insurity Interface Platform Nov 14, 2026 00:00-17:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 30, 2026 - 16:28 EDT
Jul 30, 2026 - 16:28 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jul 30, 2026 - 16:25 EDT
Jul 30, 2026 - 16:25 EDT
Scheduled -
This is an important message for all Insurity Marine Suite and Bridge Specialty Suite clients using Insurity Integration Services.
Insurity is upgrading our production integration platform to the latest version of BizTalk as part of a broader set of infrastructure enhancements. This upgrade reflects our continued investment in providing a modern, resilient, and fully supported platform for our clients.
The production cutover is planned for the regularly scheduled maintenance window on Saturday, November 14, 2026. An alternate date will be communicated if the planned upgrade must be delayed.
We have also reserved the following production maintenance windows for final validation of the upgraded BizTalk platform:
Saturday, September 26, 2026
Saturday, October 3, 2026
Saturday, October 17, 2026
Additional details, including timing, planned activities, potential service impacts, and any client participation requirements, will be communicated once planning is finalized.
No changes to integration endpoints or configurations are expected. If you have questions, please contact your Customer Success Representative or Insurity Customer Support.
Thank you for your partnership and support as we continue to enhance and modernize the Insurity Cloud.
Jul 30, 2026 - 16:11 EDT
Insurity is upgrading our production integration platform to the latest version of BizTalk as part of a broader set of infrastructure enhancements. This upgrade reflects our continued investment in providing a modern, resilient, and fully supported platform for our clients.
The production cutover is planned for the regularly scheduled maintenance window on Saturday, November 14, 2026. An alternate date will be communicated if the planned upgrade must be delayed.
We have also reserved the following production maintenance windows for final validation of the upgraded BizTalk platform:
Saturday, September 26, 2026
Saturday, October 3, 2026
Saturday, October 17, 2026
Additional details, including timing, planned activities, potential service impacts, and any client participation requirements, will be communicated once planning is finalized.
No changes to integration endpoints or configurations are expected. If you have questions, please contact your Customer Success Representative or Insurity Customer Support.
Thank you for your partnership and support as we continue to enhance and modernize the Insurity Cloud.
Jul 30, 2026 - 16:11 EDT