All Systems Operational

About This Site

Welcome to Insurity's system status page. On this site, you will find the status of the various SaaS applications hosted in the Insurity cloud from a service availability and performance standpoint. You will find the status of the Insurity applications hosted in the Insurity public and private cloud. Note that only Production instances are displayed on this page.

Insurity Bridge Specialty Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Public Cloud - US Operational
Insurity ClaimsXPress Operational
Insurity Public Cloud - US - New Operational
Insurity Public Cloud - US - Old Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Decisions Suite Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - Canada Operational
Insurity Public Cloud - US Operational
Insurity Marine Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - Canada (Non Production) Operational
Insurity Workers’ Comp Suite Operational
Insurity Public Cloud - Canada Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Sure Personal Suite Operational
Insurity Public Cloud - US Operational
Sure Commercial Suite Operational
Insurity Public Cloud - US Operational
Sure MGA / Insurity Pro Suite Operational
Insurity Public Cloud - US Operational
Insurity Premium Audit / Sure Loss Control Operational
Insurity Public Cloud - US Operational
Insurity Submission Gateway Operational
Insurity Public Cloud - US Operational
Insurity Billing-as-a-Service Operational
Insurity Public Cloud - US Operational
Sure Payments Operational
Insurity Public Cloud - US Operational
Insurity Geospatial Analytics Operational
Insurity Public Cloud - US Operational
Insurity Predictive Analytics Operational
Insurity Public Cloud - US Operational
Insurity Data Depot Operational
Insurity Private Cloud - US Operational
Insurity Public Cloud - US Operational
Insurity Connect Operational
Insurity Public Cloud - US Operational
Insurity Business Intelligence Operational
Insurity Public Cloud - US Operational
Insurity Public Cloud - Canada Operational
Sure Bureau Rating Operational
Insurity Public Cloud - US Operational
Insurity AI Assistant Operational
Insurity Public Cloud - US Operational
Insurity Underwriting Workbench Operational
Insurity Public Cloud - US Operational
Insurity Support Applications Operational
PPM Operational
iCenter Operational
Insurity Support Website Operational
Anywhere 365 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Notification: Insurity Predict 2026 Disaster Recovery Exercise - Saturday, June 13, 2026 Jun 13, 2026 08:00-18:00 EDT

The following is an important message to all Insurity Predictive Analytics customers.

Hello Everyone,

We are pleased to announce that the annual Insurity Predict Disaster Recovery exercise is planned for Saturday, June 13, 2026 8:00am-6:00pm ET.

During this Disaster Recovery exercise, the Insurity Predict application will not be available while we are running tests in the secondary region.

The results of the exercise will be made available to all Insurity Predict customers at the conclusion of the exercise.

We apologize for any inconvenience this may cause and appreciate your patience while the exercise is underway.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.

Regards,
Insurity Cloud Operations
Posted on May 20, 2026 - 17:02 EDT
May 24, 2026
Scheduled Production Maintenance - Insurity Applications on Insurity Public Cloud - US
Completed - The scheduled maintenance has been completed.
May 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 EDT
Scheduled - The following is an important message to all Insurity Customers on Insurity Public Cloud - US from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned.

During this maintenance period, the Insurity Applications listed below under “Components Affected” and any associated Insurity integrations and reporting platforms may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
May 19, 13:08 EDT
May 23, 2026
Scheduled Production Maintenance - Insurity Business Intelligence
Completed - The scheduled maintenance has been completed.
May 23, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 05:00 EDT
Scheduled - The following is an important message to all Insurity Business Intelligence Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in the Production environment is planned as specified.

During this maintenance period, the Insurity Business Intelligence application may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
May 20, 14:42 EDT
Scheduled Production Maintenance - Sure Submission Gateway
Completed - The scheduled maintenance has been completed.
May 23, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:00 EDT
Scheduled - The following is an important message to all Sure Submission Gateway Customers from Insurity Customer Support.



Please be advised that scheduled maintenance in the Production environment is planned.

During this maintenance period, the Sure Submission Gateway web application may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
May 20, 14:43 EDT
May 22, 2026
PPM Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
May 22, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:30 EDT
Scheduled - Upcoming scheduled maintenance notice

The following is an important message to all PPM users.

Please be advised that scheduled maintenance for PPM is planned during the timeframe indicated above.

During this maintenance period, PPM may not be available.

We are sorry for any inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
May 14, 12:06 EDT
May 21, 2026
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026
Notification: Insurity Annual Canadian Azure Public Cloud Disaster Recovery Exercise – Saturday, May 16, 2026
Completed - The scheduled maintenance has been completed.
May 16, 18:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 16, 06:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 EDT
Scheduled - The following is an important message to Insurity Customers from Insurity Customer Support.

Insurity Cloud Operations will be conducting our annual Canadian Azure Public Cloud Disaster Recovery exercise on Saturday, May 16, 2026 from 6:00am-6:00pm ET. During this exercise, all CA Azure Public Cloud production environments will be offline for the following products: Insurity Decisions Suite, Insurity Workers’ Comp Suite, Insurity ClaimsXPress, Insurity Marine Suite and Insurity Bridge Specialty Suite.

During the exercise, please note, reporting tools such as Qlik and Cognos, will not be available. These tools will be available again at the completion of the exercise.

As part of the disaster recovery exercise, our customers will have the opportunity to participate and conduct independent testing from 12:00pm-3:00pm ET. If your organization wishes to participate in testing, please click the link below to complete our registration form by 12:00pm ET Friday, April 24, 2026

The Disaster Recovery Exercise results will be available to all hosted clients, regardless of participation. Please contact your Customer Success Representative or Customer Support if you have any questions.

Participant Registration Link: https://forms.office.com/r/86W0b7dNmm
Mar 30, 13:48 EDT
Scheduled Production Maintenance: Sure Billing-as-a-Service
Completed - The scheduled maintenance has been completed.
May 16, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 EDT
Scheduled - The following is an important message to all Sure Billing-as-a-Service Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in our Production environment is planned as specified.

During this maintenance period, the Sure Billing-as-a-Service Application may not be available.
We are sorry for the inconvenience this may cause you and thank you for your cooperation.
Please do not hesitate to contact your Customer Success representative or Customer Support if you have any questions.
May 12, 10:20 EDT
May 15, 2026
May 14, 2026

No incidents reported.

May 13, 2026
Insurity Private Cloud – Canada (Non Production)
Completed - The scheduled maintenance has been completed.
May 13, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 EDT
Scheduled - The following is an important message to all Insurity Marine Suite Customers from Insurity Customer Support.

Please be advised that scheduled maintenance in the Insurity Marine Suite (IMS) Support UAT environment is planned.

During this maintenance period, the Insurity Marine Suite application in the Support UAT environment may not be available.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact your Customer Success Representative or Customer Support if you have any questions.
May 5, 14:36 EDT
May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

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